Table 4.
No observed effect of informed condition on between-group pre-chat ratings.
| Variables | Mean difference | t (108) | p | BCa 95% CI | Effect Size (Hedges’ g) | |
|---|---|---|---|---|---|---|
| Lower | Upper | |||||
| Frequency | 0.16 | 1.08 | 0.29 | −0.132 | 0.455 | 0.80 |
| Valence | 0.16 | 1.04 | 0.30 | −0.133 | 0.454 | 0.80 |
| Immersion | 0.22 | 1.02 | 0.31 | −0.210 | 0.645 | 1.13 |
| Learning anxiety | −0.01 | −0.07 | 0.95 | −0.336 | 0.307 | 0.90 |
| Replacement anxiety | 0.20 | 1.07 | 0.29 | −0.152 | 0.562 | 0.98 |
| Sociotechnical anxiety | 0.29 | 1.66 | 0.10 | −0.042 | 0.627 | 0.91 |
| Configuration anxiety | −0.02 | −0.12 | 0.91 | −0.410 | 0.365 | 1.09 |
| Pre-chat attitudes (positive-scale) | −0.03 | −0.32 | 0.75 | −0.231 | 0.161 | 0.52 |
| Pre-chat attitudes (negative-scale) | −0.03 | −0.28 | 0.78 | −0.212 | 0.159 | 0.51 |
BCa, Bias-corrected and accelerated.