Table 2.

Explanations of health system responsiveness domains

Domains	Explanations of the terms
Dignity	The right of a care seeker to be treated as a person rather than simply as a patient.
Autonomy	Self-directing freedom and informed choice.
Confidentiality	The information relating to the patient and their illness should not be divulged (disclosed) during care, except in specific contexts, without the prior permission of the patient.
Prompt attention	Provision of care within reasonable periods, even in the case of non-emergency health care problems.
Basic Amenities	Healthcare aspects related to physical infrastructure and a conducive care environment.
Social support	Regular visits by relatives and friends and religious practices that do not hinder health facility activities.
Choice of care provider	Service users’ ability to choose between care providers and/or institutions.
Communication	Clarity and interaction between service users and providers.