| Trust and credibility of health professionals in a web-based environment |
(Performance expectancy) |
“I would be happy for it in a way, yes, I would be happy for it because there are things that we don’t know right? (I: Yes.) things that we don’t have information on. There is a person who can maybe, when I have certain questions...yes, I will be happy for it.” “Eh, most of us people. We are much open to strangers than to a person you are close to. Yes, because with a stranger you can talk about anything. And then you won’t hear it anywhere. Except where you left it. I don’t know if it makes sense.” “I am one person who is open, and I believe that if I share, I will find things that will help me, but also it depends on the environment that you are in and the people around you, you understand? But if it’s a professional I don’t mind, because if you don’t tell them certain things how will they help you? So, if I keep information away from them...they deal with this on a daily basis, so it’s a person who has studied for this so that they can help me, so I will be open.” “No, as long as it’s the doctor, it’s the doctor that has to heal us. (I: Mm.) So, I cannot be afraid of the Doctor. (I: Mm.) When you’re a person, some things you can’t say, but when it’s the doctor. I need to be open for them because they are the one examining, they are helping, so what would I be hiding?”
|
| Comfort level using technology to receive health care |
Hedonic motivation |
“I would really be happy for that, as I was saying, right now I have a problem with my grandma, So, I don’t know which diet to start with because of the age she is in. Even I, myself, I am that person who likes to lose weight, control my weight but I think I control it in a wrong way, so if there is someone who can give me that diet, I would really appreciate it.”
|
|
Effort expectancy |
“Yes, that would be easy because days are not the same sometimes you get tired then you request for a video call from them and things.” “I think the video call one, because with the internet someone could hack it and you find that your information is spread. (I: Yes.) You see, at least a video call is private, because I know with this one, we call then it’s done. (I: Yes.) It doesn’t remain on the phone. (I: Mm.) Yes.” “Like I said I would talk because, I don’t know the nurse and they don’t know me so they can help me (I: Hmm) and I would be happy to receive help from the nurse.” “No, it won’t be difficult the thing is, I don’t have their contacts details, I haven’t connected with them. But the thing is I am not working and maybe those things need money, you understand...Maybe that’s where the difficulty can be, but if I do have the money, there are a lot of things we can do on the phone.”
|
|
Facilitating conditions |
“The problem is airtime *exclaims* it wouldn’t be hard when it comes to sending a message on WhatsApp and all of that, but airtime brother no...but then financially there is no money. My kids even know that they should call me, because I don’t have money.” “I think the internet would be ideal as I said my challenge is airtime...I don’t have money, the resources...the resources...”
|
| Experience using technology to receive health care |
Personal experience |
“No, I talk to them face-to-face.” “No, I go to the clinic.” “I think connecting online is the best than going there...” “I called the clinic when I lost my child, so I called the ambulance.”
|
| Preferences for in-person versus web-based interaction |
Intention to use |
“It is better I see them. Face to face. So they see as well. That this person is sick. Fine. They can see that I’m unable to speak. Yeah?” “I would like to go to him, maybe someday you find that I don’t have the money to load airtime; it is better I go see him personally.” “I would rather go to the clinic. Because I would not be able to trust the person on the phone, while going to the clinic I will be assisted by doctors, I know they will be able to tell me what is wrong with me.” “No, I prefer going to the clinic. (I: Why?) At the clinic they will be able to assess me properly and if there is anything wrong, they will be able to transfer me to the doctor. If I make a phone call, they will not be able to properly diagnose me. At the clinic they make test and find out what is wrong.”
|
