Table 3.
Patient Ratings of Health Services
| Scale | Baseline Measures |
6-mo Measures |
Adjusted Change* |
|||||
|---|---|---|---|---|---|---|---|---|
| Intervention (n = 130) | Control (n = 125) | P Value | Intervention (n = 130) | Control (n = 125) | P Value | Difference between Arms | P Value | |
| Total PACIC† | 3.00 ± 0.10 | 3.02 ± 0.09 | 0.788 | 3.35 ± 0.10 | 3.01 ± 0.11 | 0.022 | 0.33 ± 0.12 | 0.009 |
| Patient activation | 3.53 ± 0.11 | 3.54 ± 0.11 | 0.967 | 3.82 ± 0.11 | 3.48 ± 0.13 | 0.038 | 0.29 ± 0.15 | 0.059 |
| Delivery system design/decision support | 3.54 ± 0.10 | 3.59 ± 0.10 | 0.621 | 3.74 ± 0.10 | 3.48 ± 0.11 | 0.099 | 0.24 ± 0.14 | 0.087 |
| Goal setting | 2.92 ± 0.10 | 2.97 ± 0.11 | 0.629 | 3.35 ± 0.11 | 3.00 ± 0.12 | 0.032 | 0.36 ± 0.13 | 0.006 |
| Problem solving/contextual counseling | 3.10 ± 0.12 | 3.16 ± 0.11 | 0.522 | 3.53 ± 0.12 | 3.19 ± 0.13 | 0.058 | 0.37 ± 0.16 | 0.017 |
| Follow-up/coordination | 2.37 ± 0.11 | 2.29 ± 0.11 | 0.703 | 2.70 ± 0.12 | 2.31 ± 0.12 | 0.022 | 0.34 ± 0.14 | 0.019 |
| Rating of healthcare providers and systems (CAHPS)† | 7.47 ± 0.18 | 7.36 ± 0.18 | 0.990 | 8.25 ± 0.16 | 7.74 ± 0.21 | 0.056 | 0.46 ± 0.26 | 0.076 |
| Total CPCQ† | 4.07 ± 0.05 | 4.14 ± 0.05 | 0.170 | 4.20 ± 0.05 | 4.09 ± 0.06 | 0.180 | 0.15 ± 0.07 | 0.035 |
| Acceptability | 4.04 ± 0.07 | 4.18 ± 0.06 | 0.078 | 4.20 ± 0.08 | 4.03 ± 0.08 | 0.088 | 0.24 ± 0.10 | 0.014 |
| Received care | 4.08 ± 0.05 | 4.07 ± 0.06 | 0.993 | 4.16 ± 0.06 | 4.12 ± 0.06 | 0.655 | 0.06 ± 0.08 | 0.437 |
| Client comprehension | 4.11 ± 0.06 | 4.12 ± 0.07 | 0.704 | 4.28 ± 0.07 | 4.12 ± 0.07 | 0.118 | 0.15 ± 0.09 | 0.097 |
| Client capacity | 4.09 ± 0.05 | 4.17 ± 0.06 | 0.254 | 4.17 ± 0.07 | 4.07 ± 0.07 | 0.342 | 0.13 ± 0.09 | 0.155 |
| General practitioner | 4.06 ± 0.08 | 4.09 ± 0.08 | 0.599 | 4.20 ± 0.07 | 4.08 ± 0.08 | 0.279 | 0.16 ± 0.10 | 0.123 |
| Nominated provider | 4.11 ± 0.07 | 4.25 ± 0.07 | 0.102 | 4.20 ± 0.08 | 4.08 ± 0.09 | 0.325 | 0.15 ± 0.12 | 0.202 |
| Coordination of care (single item) | 4.11 ± 0.07 | 4.13 ± 0.07 | 0.726 | 4.24 ± 0.08 | 3.90 ± 0.11 | 0.010 | 0.35 ± 0.13 | 0.006 |
Definition of abbreviations: CAHPS = Consumer Assessment of Healthcare Providers and Systems item (0–10); CPCQ = Client Perception of Care Coordination; PACIC = Patient Assessment of Care for Chronic Conditions.
Data are given as mean ± SE.
*
Adjusted for baseline measure, sex, body mass index, apnea–hypopnea index.
†
Higher scores are better ratings.