Table 2.

Examples of meaning unit, sentiment, code, subtheme, and theme.

Interview participant (IP) number	Meaning unit	Sentiment	Code	Subtheme	Theme
IP6	I got in touch with the nurse quite quickly and received a phone call from the doctor later the same day. However, regarding the first contact during the chat, this happened quite quickly.	Positive	Quick response	Ease of access to care	Digital technology impacts on access to services
IP1	No, it is only the fact that it might be difficult to know what to choose if you have a designated care contact and an ongoing issue. Then it is not so obvious.	Negative	Designated contact at PHCCa	The conflict between digital contact and relational continuity	Shifts in the patient-provider dynamic through digital communication

^aPHCC: primary health care center.