Table 3.

Descriptive statistics survey factors and questions

Factor/questions	Totala items average percentage (95% CIb)	Average percentage ± SDc
Care coordination satisfactiond, e, α = 0.95	91% (94 - 96)
DSCC staff are professional		89.5 ± 23.6
I am satisfied with how DSCC communicates with me		93.6 ± 18.4
DSCC staff help me find resources that fit my family’s needs		93.5 ± 18.6
I am satisfied with how DSCC supports my child’s education		92.4 ± 19.5
DSCC staff help me find resources for my child’s education needs		90.5 ± 21.3
DSCC staff help me address my family’s care coordination needs		90.4 ± 23
My person-centered plan includes goals that are important to our family		90.2 ± 22.4
Family engagement and partnershipf α = 0.94 DSCC staff are helpful	88% (93-95)
		87.6 ± 22.2
I can reach my Care Coordinator when needed		90 ± 20.8
I am satisfied with DSCC’s care coordination services for my family		84.6 ± 25.2
My person-centered plan respects my family’s beliefs and preferences		89.5 ± 22
DSCC staff support my family as we work on our person-centered plan goals		90.5 ± 22
DSCC has helped improve my family’s quality of life.		87.5 ± 23

^aTotal is the average proportion of questions answered by participants with the “top” or most favorable selection (0-100 values) (McDaniel et al., 2023). For instance, the Care Coordination Satisfaction factor score of 91% shows that participants answered 6.37 of 7 questions with the most favorable or top selection. ^bCI confidence interval, ^cSD standard deviation. ^dCronbach α measures internal reliability of each factor. ^eItems with missing values were excluded from the analysis, N=29 (3.2%). ^fItems with missing values were excluded from the analysis, N= 139 (15.5%)