Table 2.

Kano Model-based need questionnaire scoring table

Function/service		Negative question
		Dislike	Reluctantly accept	Indifferent	Expected	Like
Positive question	Dislike	Q	A	A	A	A
	Reluctantly accept	R	I	I	I	M
	Indifferent	R	I	I	I	M
	Expected	R	I	I	I	M
	Like	R	R	R	R	Q