Table 3.

Kano model analysis results

Indicator factor	Better-Worse Classification	R Value
PH1	O	0.744
PH2	A	0.637
PH3	A	0.702
PH4	O	0.891
PH5	M	0.565
PH6	O	0.868
PH7	M	0.672
PH8	O	0.750
FA1	M	0.648
FA2	M	0.616
FA3	A	0.737
FA4	O	0.714
FA5	O	1.012
FA6	M	0.718
AC1	I	0.155
AC2	O	0.844
AC3	O	0.903
AC4	A	0.599
SM1	M	0.624
SM2	M	0.662
SM3	A	0.871
SM4	O	0.718
SM5	M	0.725
SM6	M	0.581
ED1	A	0.747
ED2	O	0.956
ED3	O	0.773
ED4	O	0.896