Table 3.
Relationship between performance measurement indicators and care quality improvement objectives
| Performance measurement indicators ↓ | Care quality improvement objectives ↓ | |||
|---|---|---|---|---|
| TIMELINESS | Decreasing Lead Time | Decreasing Waiting Time | Providing timely care | |
| Lead time (20 papers) | X | X | - | |
| Waiting time (18 papers) | X | X | - | |
| Cycle time (16 papers) | X | X | - | |
| Time to care (6 papers) | - | X | X | |
| Waiting queue length (4 papers) | - | X | X | |
| Total throughput time (3 papers) | - | - | X | |
| N. Patient tasks (2 papers) | - | X | X | |
| EFFICIENCY | Improving process standardization | Increasing productivity | Reducing intake appointments no-shows | Sustaining workflow redesign over time |
| N. Patients (6 papers) | - | X | - | - |
| Value-added ratio – VAR (5 papers) | - | X | - | - |
| N. Scheduled appointments (4 papers) | X | X | - | - |
| % Task occurrence (4 papers) | X | X | - | - |
| N. Unscheduled appointments (2 papers) | X | X | - | - |
| N. nurses (2 papers) | - | X | - | - |
| N. or % No-shows (2 papers) | - | - | X | - |
| Overall Resource Efficiency – ORE (1 paper) | - | X | - | - |
| N. Patient tasks (1 paper) | X | - | - | - |
| N. Recurrent appointments (1 paper) | - | X | - | - |
| % Compliance with new guidelines (1 paper) | X | - | - | - |
| Perceptive process efficiency index (2 papers) | - | X | - | X |
| EFFECTIVENESS | Enhancing diseases prevention | Increasing diseases diagnoses | ||
| N. or % Prevention activities (4 papers) | X | - | ||
| N. New diagnoses (1 paper) | - | X | ||
| PATIENT CENTEREDNESS | Improving patients’ satisfaction | |||
|
Perceptive patients’ satisfaction index (7 papers) |
X | |||
| EMPLOYEES’ WORK-BALANCE | Improving employees’ work experience satisfaction | |||
| % Absenteeism (1 paper) | X | |||
| N. Overtime (1 paper) | X | |||
| Perceptive work experience satisfaction index (3 papers) | X | |||
| SAFETY | Improving patients’ safety | |||
| N. Errors (2 papers) | X | |||
***A single paper may reference multiple improvement objectives and performance measurement indicators for each care quality goal