Table 2. Regression model for user satisfaction of The Mix’s mental health helplines during the COVID-19 pandemic.

Predictors	Estimate	SE	95% CI	P value
Intercept	0.44	0.27	–0.09 to 0.97	.10
Period
Lockdown1	0.29	0.16	–0.03 to 0.62	.07
Postlockdown1	0.32	0.16	–0.00 to 0.64	.05
Lockdown 2/3	0.16	0.23	–0.31 to 0.64	.49
Immediate postlockdown	0.26	0.16	–0.06 to 0.58	.10
Sex
Male	–0.11	0.14	–0.38 to 0.15	.40
Other	0.11	0.28	–0.45 to 0.68	.68
Ethnicity (minorities)	–0.07	0.12	–0.31 to 0.18	.58
Age (years)
19-21	0.09	0.13	–0.16 to 0.34	.48
22-24	0.11	0.14	–0.17 to 0.40	.43
25+	0.28	0.19	–0.10 to 0.66	.15
Channel
Email	0.06	0.14	–0.22 to 0.34	.69
Phone	0.44	0.19	0.06 to 0.83	.02
Web chat	0.22	0.20	–0.20 to 0.64	.29
Overall helpline rating	0.76	0.05	0.66 to 0.86	<.001
R2 adjusted	0.547	—a	—	—

^aNot applicable.