Table 4. Regression model for user satisfaction of The Mix’s mental health helplines postpandemic.

Predictors	Estimate	SE	95% CI	P value
Intercept	2.01	0.48	1.03‐2.99	<.001
Months since lockdown 1	–0.005	0.007	–0.02 to 0.01	.53
Sex
Male	0.02	0.11	–0.21 to 0.24	.88
Other	–0.40	0.13	–0.67 to –0.13	.005
Ethnicity (minorities)	0.00	0.09	–0.19 to 0.19	.99
Age (years)
19–21	–0.03	0.09	–0.21 to 0.15	.74
22–24	–0.11	0.11	–0.33 to 0.11	.32
25+	–0.13	0.18	–0.52 to 0.26	.48
Channel
Contact form	–0.51	0.38	–1.28 to 0.26	.19
Email	–0.62	0.37	–1.36 to 0.12	.10
Phone	–0.39	0.47	–1.34 to 0.55	.41
Web chat	–0.38	0.38	–1.15 to 0.39	.32
Overall helpline rating	0.49	0.04	0.42‐0.56	<.001
R2 adjusted	0.398	—a	—	—

^aNot applicable.