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. 2026 Feb 3;10:e68507. doi: 10.2196/68507

Table 5. Regression model for perceived impact on well-being of The Mix’s mental health helplines post-pandemic.

Predictors Estimate SE 95% CI P value
Intercept 0.62 0.40 –0.16 to 1.41 .12
Months since lockdown 1 0.003 0.01 –0.01 to 0.02 .65
Sex
 Male 0.23 0.08 0.07‐0.40 .005
 Other –0.08 0.16 –0.42 to 0.25 .60
Ethnicity (minorities) 0.11 0.09 –0.08 to 0.30 .24
Age (years)
 19–21 0.04 0.08 –0.12 to 0.19 .65
 22–24 –0.11 0.13 –0.41 to 0.18 .41
 25+ 0.13 0.12 –0.10 to 0.36 .27
Channel
 Contact form –0.14 0.35 –0.85 to 0.56 .69
 Email –0.19 0.35 –0.89 to 0.50 .58
 Phone –0.08 0.43 –0.94 to 0.78 .85
 Web chat –0.01 0.35 –0.70 to 0.68 .98
Overall helpline rating 0.50 0.03 0.44‐0.57 <.001
R2 adjusted 0.416 a
a

Not applicable.