Table 1.

Program level customer relationship management–enabled improvements.

Patient service	Artificial intelligence functionality	Outcome	Example (anonymized)
Affordability	Automated co-pay verification	Reduced processing time (4 days to 3 days, a 25% improvement)	Fortune 10 rollout (USA)
Adherence	Predictive risk alerts	12% reduction in therapy discontinuation	Consulting-led program
Access	Automated prior authorization	Therapy initiation shortened (20 days to 17 days, a 15% improvement)	Enterprise-wide program