Table 2.
Analysis of free text comments about the specific missed appointment
| N | |
| 1. Misunderstanding and mistakes | 36 |
| By family member | 2 |
| By patient | 14 |
| By practice | 20 |
| 2. Illness or personal circumstances | 28 |
| Self | 17 |
| Family | 11 |
| 3. Forgot | 26 |
| No reason/excuse | 17 |
| Waited too long | 2 |
| Pre-occupied/distracted | 7 |
| 4. Other commitments | 9 |
| 5. Other | 23 |
| Overslept/late | 6 |
| Resolution of symptom | 5 |
| Not doctor of choice | 2 |
| Travel problems | 2 |
| No idea/don't know | 3 |
| Unclassifiable or blank | 5 |
N: Number answering particular item; n Yes: number answering yes; CI: confidence interval a No evidence for this when medical records reviewed for those who provided consent.