Table 2.

Themes and illustrative quotes on PACOP training and implementation support

Themes	Summary of feedback	Representative Quotes
(1) Training needs and preferences
Theme 1: Accessibility and ongoing training	Staff suggest more accessible and regular training, including onboarding for new staff and annual refreshers.	“Orientation to PACOP 1-hour session online for new staff.” “Yearly refresher course required please.” “Having a package of training that can easily be sent to a new staff member by email.”
Theme 2: Training format and delivery	Staff prefer shorter, face-to-face or on-site sessions over long webinars.	“Too much to absorb in 8 h.” “Most of our staff are more engaged with face-to-face training.”
Theme 3: Content and Relevant	Training should better explain clinical relevance and benefits to staff/residents.	“Better understanding of practice versus ‘another set of forms’.” “More evidence around how this assists staff, residents and families.”
(2) Implementation support in practice
Theme 4: Implementation and System-Level Support	Leadership, stability and funded roles are seen as critical to sustainability.	“Committed leadership is essential.” “Unstable workforce in WA… Clinical Educator role should be funded”
Theme 5: Integration with Clinical Systems	Staff emphasised the need to integrate PACOP with existing digital platforms.	“Get PACOP into [commercial electronic care management system].” “It’s not integrated into our clinical IT systems, so it is another platform for our staff to learn. Hopefully it can be in the future.”
Theme 6: Notifications and Data Prompts	Suggestions for automated alerts/reminders to ensure assessments are completed on time.	“Can the team implement measures that will send a direct notification…” “Different way to alert staff to review PACOP outcomes.”
Theme 7: Report Use and Data Literacy	Staff want guidance on interpreting reports and understanding how data improves care outcomes.	“We would like further training or understanding of how to read and utilise the reports.” “More training and feedback on how PACOP can improve outcomes.”
Theme 8: Collaboration with External Bodies	Regional support and partnerships with Primary Health Network (PHNs) could enhance reach and consistency.	“Work more closely with the PHN to promote training.” “There is good engagement with PHN and RACFs in our district.”
Theme 9: Governance and Quality Monitoring	Staff suggest aligning PACOP with governance processes, including reporting structures and audit trails, to support evaluation and accountability.	“Include quality measures in clinical governance” “Reportable outcomes monthly”