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. 2026 Mar 9;10:e78950. doi: 10.2196/78950

Table 1. Example of initial coding and theme development from interview transcripts (ICTa stakeholder interviews; underserved communities in Nairobi City County, Kenya).

Participant ID Main points from participant responses Initial codesb Theoretical themec
ICT001 ‘‘There is lack of technical skills … and high technology and maintenance costs.” Lack of technical skills/high maintenance costs Information management challenges
ICT001 “Donor effect creates a silo for example some partners only cater for HIV reporting and thus creating parallel reporting systems alongside the national health reporting system (DHISd).” Donor effect and parallel systems Information management challenges
ICT001 “There is a problem with policy implementation especially on devolution of health and misappropriation of funds.” Poor policy implementation Information management challenges
ICT004 “ICT infrastructure is expensive … that is, there is high technology and maintenance costs.” Expensive ICT infrastructure Information management challenges
ICT004 “The HRe element should be looked at, that is …, there is low developer capacity and technical skills that is, developers do not understand execution of systems.” Low HISf developer capacity Information management challenges
ICT004 “There is lack of clear objectives program characterised by short-term thinking … and … a lot of bureaucracy that policy people are not open with new technologies but they only favour paperwork.” No long-term strategy on sustainability of HIS projects Information management challenges
ICT004 “There is a lot of bureaucracy that policy people are not open with new technologies but they favour paperwork.” A lot of bureaucracy Information management challenges
a

ICT: information and communication technology. Refers to participants with ICT expertise.

b

Initial codes: shortened or synthesized statements capturing the key idea expressed in participant responses. Multiple ideas from a single response may be separated by a slash (/) to indicate combined coding.

c

Theoretical theme: higher-level category used to group similar initial codes reflecting common patterns or challenges in HIS implementation.

d

DHIS: District Health Information System, the national health reporting platform in Kenya.

e

HR: health record.

f

HIS: health information system.