Table 2. Characteristics of staff taking part in interviews across all case-study sites.

Characteristic	Participants, n (N = 70)
Age group, years
18–29	5
30–39	11
40–49	18
50–59	16
60–69	7
Not recorded	13
Gender
Female	54
Male	15
Not recorded	1
Role
Administrator	4
Assistant practice manager	4
GP partner	19
Healthcare assistant	4
Practice manager	8
Practice nurse	5
Receptionist	16
Receptionist and healthcare assistant	2
Receptionist, supervisor	7
Social prescriber	1
Years at practice	<1 to 34