Table 4.

Themes specific to Pat.

Sentiment and topics		Definition	Example quotation	Total frequency (N=164), n (%)
Positive sentiment
	24/7 Accessibility	Constant availability of the platform, valued for being able to access it at any time of day, even outside of professional business hours.	“Because it is like having a therapist at home 24/7. It is comforting.“	69 (42.1)
	Useful strategies	Providing practical, applicable, and effective tools for addressing complex parenting situations, backed by a solid professional and academic foundation that guarantees their quality and relevance. The approach is perceived as novel and innovative, incorporating distinctive approaches and formats that enrich the user experience.	“It gives me concrete tools to help my son, which have brought objective and positive results for him and our family.”	54 (32.9)
	Emotional support and containment of Pat	A feeling of being emotionally supported through the platform, especially during times of high emotional demand, generating relief, understanding, and containment.	“...that she understands me and that I can express everything that is happening to me...and for a while with Pat, when I have time, I can talk without rushing...and she always gives me a solution and support for everything.”	33 (20.1)
Neutral sentiment
	Preference for human support	Explicit preference for human contact (meetings with professionals) over the use of technological tools, valuing the direct link as more effective or meaningful.	“I found the work in meetings with professionals more interesting and specific.”	6 (3.7)
	Limitations at critical moments	Difficulties expressed by users when trying to access or receive help from the platform at critical moments, where a more immediate or decisive response was expected.	“There are times, especially in times of crisis, when it is difficult to consult at the moment.”	1 (0.6)
Negative sentiment
	Difficulty trusting the app	Accounts that express doubts, skepticism, or difficulty in establishing a relationship of trust with the app, especially when compared to human professional judgment.	“I still have a hard time trusting an app can give me more accurate answers than a professional who evaluates my son and the family group.”	1 (0.6)