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. 2026 May 7;26:984. doi: 10.1186/s12913-026-14637-5

Table 2.

Domains, subcategories, and descriptions of the eHLF [18]

Domain Subcategory Description
individual Ability to process information Ability to read, understand, find and apply information
Engagement in own health Managing one’s own health and navigating the healthcare system to support individual needs
interaction Ability to actively engage with digital services Capacity to access systems and effectively use technology and digital devices
Feel safe and in control Trust in the information found, as well as in technology and digital devices; data security
Motivated to engage with digital services Motivation and interest in using technology
system Access to digital services that work Ability to access technology, systems, software and hardware; systems that function properly are user-friendly and can be effectively used by individuals
Digital services that suit individual needs Systems that are tailored to the user’s specific needs