Table 3.

Measurement model (convergent validity and reliability).

Construct	Item	Loadings	CA	CR	AVE	VIF
Perceived integration (PI)	PI1	0.927	0.912	0.945	0.851	3.460
	PI2	0.937
	PI3	0.902
Content satisfaction (CS)	CS1	0.919	0.929	0.949	0.823	3.247
	CS2	0.889
	CS3	0.911
	CS4	0.911
Social satisfaction (SS)	SS1	0.884	0.897	0.936	0.829	3.125
	SS2	0.932
	SS3	0.916
Process satisfaction (PS)	PS1	0.900	0.937	0.955	0.842	3.067
	PS2	0.937
	PS3	0.894
	PS4	0.938
System functionality overload (SFO)	SFO1	0.864	0.876	0.919	0.791	1.015
	SFO2	0.854
	SFO3	0.946
Information overload (IO)	IO1	0.859	0.931	0.912	0.722	1.014
	IO2	0.893
	IO3	0.812
	IO4	0.834
Social overload (SO)	SO1	0.862	0.872	0.906	0.763	1.004
	SO2	0.903
	SO3	0.855
Continuance intention (CI)	CI1	0.966	0.962	0.975	0.929	DV
	CI2	0.968
	CI3	0.959