Table 2.
Factors Associated to the Disagreement between Nurses' Recommendations from Survey Phone Interviews and Computerized Call Records, by Selected Characteristics
| Likelihood of Inaccurate Report | ||||
|---|---|---|---|---|
| Variable | False Positive (OR)† | 99 % CI* | False Negative (OR)‡ | 99 % CI* |
| Callers' sex | ||||
| Males (n=679) | 1.87 | 1.35–2.59 | 1.03 | 0.74–1.44 |
| Females (n=3,840) | ref. | — | ref. | — |
| Callers' age group (years) | ||||
| 14 to 17 (n=59) | 1.74 | 0.58–5.25 | 1.58 | 0.54–4.65 |
| 18 to 24 (n=749) | 0.68 | 0.44–1.07 | 1.08 | 0.73–1.60 |
| 25 to 34 (n=1,850) | 1.00 | 0.72–1.40 | 1.07 | 0.78–1.47 |
| 35 to 44 (n=1,023) | ref. | — | ref. | — |
| 45 to 54 (n=301) | 0.86 | 0.49–1.51 | 1.01 | 0.60–1.71 |
| 55 to 64 (n=241) | 1.20 | 0.65–2.23 | 2.12 | 1.26–3.40 |
| 65 and older (n=281) | 0.90 | 0.49–1.68 | 1.28 | 0.74–2.24 |
| Living arrangement | ||||
| Alone (n=415) | 2.46 | 1.58–3.81 | 1.42 | 0.91–2.20 |
| Without partner, with children (n=443) | 1.33 | 0.87–2.04 | 1.36 | 0.93–1.98 |
| With partner, without children (n=726) | 1.51 | 1.01–2.27 | 1.22 | 0.85–1.75 |
| With partner, with children (n=2,620) | ref. | — | ref. | — |
| Other (n=305) | 1.07 | 0.59–1.94 | 0.92 | 0.54–1.57 |
| Time of call handling | ||||
| 08:01 A.M. to 05:00 P.M. (n=2,239) | ref. | — | ref. | — |
| 05:01 P.M. to midnight (n=1,789) | 1.16 | 0.88–1.53 | 0.85 | 0.66–1.09 |
| 12:01 A.M. to 08:00 A.M. (n=491) | 1.46 | 0.99–2.17 | 1.37 | 0.95–1.96 |
| Number of calls in 12 months prior to interview | ||||
| 1 to 2 (n=1,746) | ref. | — | ref. | — |
| 3 to 4 (n=1,097) | 1.30 | 0.92–1.83 | 1.17 | 0.87–1.58 |
| 5 to 6 (n=627) | 1.43 | 0.94–2.17 | 0.87 | 0.58–1.29 |
| 7 or more (n=1,017) | 1.82 | 1.27–2.61 | 1.12 | 0.80–1.56 |
| Callers' state at the time of call | ||||
| Perceived anxiety | ||||
| Very anxious (n=791) | 1.34 | 0.79–2.27 | 0.93 | 0.58–1.49 |
| Fairly anxious (n=1,772) | 1.09 | 0.69–1.74 | 0.93 | 0.63–1.39 |
| Not very anxious (n=1,328) | 0.58 | 0.36–0.95 | 0.90 | 0.62–1.32 |
| Not anxious at all (n=605) | ref. | — | ref. | — |
| Perceived seriousness | ||||
| Very serious (n=271) | 2.47 | 1.08–5.64 | 0.66 | 0.34–1.27 |
| Fairly serious (n=2,066) | 2.68 | 1.36–5.03 | 0.75 | 0.49–1.14 |
| Not very serious (n=1,707) | 2.11 | 1.08–4.11 | 0.73 | 0.49–1.09 |
| Not serious at all (n=420) | ref. | — | ref. | — |
| Nature of the problem | ||||
| Physical health (n=4,328) | ref. | — | ref. | — |
| Psychosocial problem (n=174) | 2.77 | 1.58–4.85 | 1.93 | 1.14–3.27 |
| Perceptions of service provided | ||||
| Helpfulness in choosing best solutions | ||||
| Very helpful (n=3,057) | ref. | — | ref. | — |
| Fairly helpful (n=1,199) | 1.43 | 1.08–1.89 | 0.99 | 0.76–1.29 |
| Not very helpful and not at all (n=230) | 1.50 | 0.87–2.58 | 1.18 | 0.71–1.98 |
*
Confidence interval.
OR from logistic regression, controlling for all significant variables. Likelihood of inaccurate report using the agreement group as reference:
†
CR no, SR yes (false positive);
‡
CR yes, SR no (false negative).