Table 3.

Association of Patient and Practice Characteristics with a High Level of Satisfaction on Seven Dimensions of Satisfaction

	Odds Ratiosa
	General Satisfaction	Technical Quality	Inter-personal Manner	Communication	Time Spent with Doctor	Accessibility/Convenience	Financial Aspects
Patient characteristics
Age	1.03**	1.02	1.00	1.02	1.01	1.02	1.02
	(2.48)	(1.19)	(0.37)	(0.96)	(0.78)	(1.58)	(1.28)
Female	1.05	0.88	1.01	1.12	1.16	1.80**	0.75
	(0.18)	(0.52)	(0.05)	(0.29)	(0.54)	(2.60)	(1.29)
Excellent or very good health	1.20	1.18	1.01	0.59	1.22	1.16	0.94
	(0.60)	(0.57)	(0.04)	(1.14)	(0.66)	(0.55)	(0.24)
PCS score	1.00	0.99	1.01	1.03*	1.01	1.01	1.00
	(0.30)	(0.74)	(1.08)	(1.71)	(0.90)	(0.90)	(0.05)
MCS score	1.03**	1.02	1.03**	1.04**	1.02*	1.05***	1.02**
	(2.24)	(1.61)	(2.06)	(2.05)	(1.95)	(3.84)	(1.98)
VFQ score	1.02**	1.02***	1.00	1.01	1.01	1.00	1.02***
	(2.45)	(2.87)	(0.38)	(0.94)	(1.57)	(0.07)	(3.71)
Diabetic retinopathy	1.25	1.04	1.10	0.87	0.81	0.49***	1.01
	(0.85)	(0.16)	(0.35)	(0.30)	(0.73)	(3.23)	(0.04)
Practice characteristics
Group practice	0.94	0.91	0.88	1.07	0.98	1.14	1.10
	(0.13)	(0.23)	(0.29)	(0.13)	(0.05)	(0.43)	(0.38)
Concordant specialist	1.14	1.83**	2.05**	1.43	1.63	1.08	0.97
	(0.46)	(2.14)	(1.96)	(0.83)	(1.53)	(0.36)	(0.11)
Capitation 1–24% of practice revenues	0.84	0.98	1.25	0.78	0.53**	0.51***	0.96
	(0.49)	(0.08)	(0.59)	(0.54)	(2.01)	(3.48)	(0.16)
Capitation ≥ 25% of practice revenues	0.35**	0.34***	0.31**	0.53	0.31**	0.49**	1.14
	(2.45)	(2.75)	(2.29)	(1.26)	(2.04)	(2.15)	(0.25)
Bonus 1–24% of provider incomes	0.91	1.15	0.87	0.65	0.85	0.95	0.78
	(0.23)	(0.33)	(0.25)	(0.86)	(0.32)	(0.19)	(0.82)
Bonus ≥ 25% of provider incomes	0.87	0.33***	0.60	0.55	0.50**	0.56**	0.82
	(0.40)	(2.96)	(1.24)	(1.36)	(2.26)	(2.57)	(0.58)
F statistic	3.68	4.67	2.29	2.46	2.55	4.81	3.40

^at-statistics for regression coefficients are in parentheses.

^*Significantly different from 1.00 at 10% level.

^**Significantly different from 1.00 at 5% level.

^***Significantly different from 1.00 at 1% level.