Table 5.
CAHPS® Global Rating Items Regressed on Reporting Composites
| Standardized Regression Coefficients† | |||||
|---|---|---|---|---|---|
| Adult Survey Composites | Number of Items | Personal Doctor or Nurse | Specialist | All Health Care | Health Plan |
| Getting Care Quickly | 4 | .14 | .10 | .18 | .15 |
| Doctors Who Communicate | 4 | .29 | .17 | .38 | .08 |
| Courteous/Helpful Office Staff | 2 | .03 | .02 | .09 | .03 |
| Getting Needed Care | 4 | .12 | .09 | .20 | .28 |
| Customer Service | 3 | .07 | .12 | .13 | .42 |
| R2 | .26 | .13 | .56 | .54 | |
Source: Responses from surveys among 306 plans in the NCBD, CAHPS® 2.0 Adult Survey.
†
Each rating ranged from 0 to 10, where 0 is the worse possible and 10 is the best possible. All standardized regression coefficients were significantly different from zero, p<.0001, n=166,074