CAHPS® 2.0 Adult Survey Composites (Response Options) and Items
| Getting Care Quickly (never, sometimes, usually, always) | |
| AC15 | In the last 12 months, when you called during regular office hours, how often did you get the help or advice you needed? |
| AC17 | In the last 12 months, how often did you get an appointment for regular or routine care as soon as you wanted? |
| AC19 | In the last 12 months, when you needed care right away for an illness or injury, how often did you get care as soon as you wanted? |
| AC24 | In the last 12 months, how often did you wait in the doctor's office or clinic more than 15 minutes past your appointment time to see the person you went to see? |
| Doctors Who Communicate Well (never, sometimes, usually, always) | |
| AC27 | In the last 12 months, how often did doctors or other health professionals listen carefully to you? |
| AC28 | In the last 12 months, how often did doctors or other health professionals explain things in a way you could understand? |
| AC29 | In the last 12 months, how often did doctors or other health professionals show respect for what you had to say? |
| AC30 | In the last 12 months, how often did doctors or other health professionals spend enough time with you? |
| Courteous and Helpful Office Staff (never, sometimes, usually, always) | |
| AC25 | In the last 12 months, how often did office staff at a doctor's office or clinic treat you with courtesy and respect? |
| AC26 | In the last 12 months, how often were office staff at a doctor's office or clinic as helpful as you thought they should be? |
| Getting Needed Care (a big problem, a small problem, not a problem) | |
| AC6 | With the choices your health plan gives you, how much of a problem, if any, was it to get a personal doctor or nurse you are happy with? |
| AC10 | In the last 12 months, how much of a problem, if any, was it to get a referral to a specialist that you wanted to see? |
| AC22 | In the last 12 months, how much of a problem, if any, was it to get the care you or your doctor believed necessary? |
| AC23 | In the last 12 months, how much of a problem, if any, weredelays in health care while you waited for approval from your health plan? |
| Health Plan Customer Service (a big problem, a small problem, no problem) | |
| AC33 | In the last 12 months, how much of a problem, if any, was it to find or understand information in the written materials? |
| AC35 | In the last 12 months, how much of a problem, if any, was it to get the help you needed when you called your health plan's customer service? |
| AC37 | In the last 12 months, how much of a problem, if any, did you have with paperwork for your health plan? |
Source: CAHPS® 2.0 Adult Survey