Table 3.

Results of Multiple Regression Showing Relationship of Satisfaction Measures to Overall Treatment Experience

	Initial Care Only (n=123)		Follow-up Care (n=681)
Satisfaction Ratings and Reports	β (SE)	P-Value	β (SE)	P-Value
Constant	3.44 (0.61)	<.001	3.48 (0.32)	<.001
Age
18–24	−0.52 (0.49)	.29	−0.26 (0.24)	.29
25–34	−0.20 (0.44)	.65	0.04 (0.18)	.82
35–44	−0.55 (0.47)	.21	−0.03 (0.17)	.85
45–54	−1.22 (0.44)	.007	−0.07 (0.16)	.67
55 and older*	0.00		0.00
Gender
Female	−0.14 (0.23)	.60	0.18 (.10)	.06
Male*		0.00		0.00
Race
Nonwhite	−0.50 (0.35)	.16	0.30 (0.14)	.04
White*	0.00		0.00
Education
Post-high school or college	−0.37 (0.27)	.18	0.02 (0.10)	.81
High school degree or less*	0.00		0.00
Satisfaction with prior care
Very satisfied	0.88 (0.26)	.001	0.08 (0.10)	.41
Less than very satisfied*	0.00		0.00
Satisfaction with job
Very satisfied	−0.05 (0.27)	.84	−0.12 (0.11)	.30
Less than very satisfied*	0.00		0.00
Type of injury
Back injuries	0.05 (0.31)	.86	−0.28 (0.15)	.07
Carpal tunnel syndrome	−0.12 (0.40)	.76	−0.06 (0.15)	.67
Upper or lower extremity fractures	0.28 (0.37)	.94	0.14 (0.14)	.33
Other injuries*	0.00		0.00
Provider type for initial care
Other MD/provider	0.55 (0.32)	.09	0.22 (0.14)	.12
Employer's medical clinic	0.09 (0.81)	.90	0.19 (.22)	.39
Hospital ER	0.11 (0.37)	.77	−0.12 (0.14)	.42
Urgent care	0.30 (0.42)	.45	0.09 (0.21)	.64
Chiropractor	−0.32 (0.51)	.52	−0.03 (0.31)	.92
Patient's usual doctor*	0.00		0.00
Provider type for follow-up care
Chiropractor	—a	—	0.29 (.25)	.26
Other primary care MD	—	—	−0.08 (0.19)	.68
Specialist	—	—	−0.14 (0.16)	.38
Physical therapist	—	—	−0.18 (0.17)	.30
Other provider	—	—	−.39 (0.30)	.20
Patient's usual doctor*	0.00		0.00
Difficulty obtaining initial care
Very little difficulty	1.34 (0.37)	<.001	0.29 (0.15)	.05
Some or a lot of difficulty*	0.00		0.00
Satisfaction with technical care
Very satisfied	0.88 (0.35)	.01	1.13 (0.16)	<.001
Less than very satisfied*	0.00		0.00
Satisfaction with interpersonal care
Very satisfied	0.35 (0.39)	.38	0.61 (0.14)	<.001
Less than very satisfied*	0.00		0.00
Provider understanding of job
A lot of understanding	0.91 (0.30)	.003	0.20 (0.10)	.05
Less than a lot of understanding*	0.00		0.00
Difficulty getting follow-up care
Very little difficulty	—a		0.38 (0.17)	.02
Some or a lot of difficulty*			0.00
Coordination of care
Very satisfied	—a		0.61 (0.13)	<.001
Less than very satisfied*			0.00

^*Omitted reference category.

^aFollow-up measure omitted for model representing initial care.

R² for models representing initial care only (n =123) and follow-up care (n=681) equals .52 and .46, respectively. Satisfaction ratings explained 26% and 38% of the variance in treatment experience for these two models.