Table 2.

Standard Deviation, Rank and ANOVA Results of Top 39 Indicators by Stakeholder Group

Physician (P)				Nurse (N)				Manager (M)				Home Care (H)				Prehospital (Ph)
Model of Performance/Indicator	Mean	SD	Rank	Mean	SD	Rank	Mean	SD	Rank	Mean	SD	Rank	Mean	SD	Rank
1. Time to thrombolysis for AMI ***	6.42	0.72	1	6.63	0.97	1	6.55	0.75	1	6.4	1.18	3	6.71>P, C	0.75	1
2. Time to MD assessment**	5.69	1.13	10	6.18> P	0.89	11	6.15> P	0.99	5	6.03	1.31	14	6.17> P	0.96	4
3. Time to thrombolysis for stroke***	4.78	2.11	69	6.45>P, M	1.16	3	5.84>P	1.77	23	6.45>P, M	1.14	2	6.34>P	1.39	2
4. Availability of diagnostic testing**	5.65	1.27	15	6.24>P, M	0.81	8	5.8	1.1	27	5.93	1.24	25	6.04	0.95	9
5. Time to triage***	5.55	1.24	20	6.14>P	1.02	16	6.11>P	1.05	8	5.98	1.35	18	6.2>P	1.05	3
6. Time to nursing assessment**	5.57	1.12	18	6.19>P	1	10	6.11>P	1.01	7	5.98	1.33	17	6.04>P	1.05	8
7. Cycle time for diagnostic tests	5.85	1.02	5	6.07	0.88	20	5.92	1.03	14	5.75	1.29	40	5.82	1.1	16
8. Availability of MD consultants***	5.59	1.25	17	6.16>P, M, Ph	0.9	14	5.71	1.33	31	6.01	1.04	16	5.75	1.04	19
9. Time to pain management***	5.38	1.04	29	6.29>P, M, Ph	0.85	6	5.86>P	1.15	20	6.22>P	1.17	7	5.86>P	1.22	13
10. Time from admission to transfer to inpatient unit***	5.66	1.21	13	6.23>all	0.92	9	5.83	1.25	24	5.53	1.5	61	5.7	1.22	23
11. Inpatient days in ED	5.72	1.44	9	6.03	1.44	23	5.57	1.78	38	5.63	1.49	54	5.6	1.4	27
12. Ambulance arrivals from other EDs***	5.09	1.67	48	5.23	1.92	78	4.58	2.18	93	5.38>M	1.85	73	5.83> P, M	1.55	15
13. Critical patients transferred out due to no in-house critical care beds/services	5.42	1.82	25	5.6	1.81	53	5.56	1.61	40	5.69	1.76	50	6.04	1.33	10
14. Ambulance redirects ***	5.37>M	1.59	31	5.07	1.9	87	4.56	2.16	95	5.43>M	1.85	68	6.12>All	1.37	5
15. Time on ambulance redirects***	5.06	1.52	51	5.5>M	1.67	63	4.64	2.05	91	5.58>M	1.61	59	6.01>P, M	1.27	11
16. Adverse events*	5.65	1.19	14	6.09>P	1.2	19	5.93	1.05	13	6.02	1.32	15	6.1>P	1.1	6
17. Client satisfaction–pain management***	5.41	1.2	26	6.17>P, Ph	0.84	12	6.06>P, Ph	0.87	10	6.14>P, Ph	1.1	10	5.6	1.17	26
18. Client satisfaction–outcomes of care***	5.56	1.25	19	6.3>P, Ph	0.77	5	6.18>P, Ph	0.87	4	6.1>P	1.1	12	5.76	1.19	18
19. Client satisfaction–quality of care***	5.54	1.26	21	6.25>P, H, Ph	0.81	7	6.27>P, H, Ph	0.8	3	5.93	1.16	24	5.8	1.09	17
20. Client satisfaction–nursing care***	5.16	1.28	42	6.1>P, H, Ph	0.97	18	6.06>P, Ph	0.89	11	5.74>P	1.24	41	5.43	1.16	41
21. Client satisfaction–physician care***	5.27	1.31	36	5.98>P, Ph	1.01	27	6.07>P, Ph	0.85	9	5.81>P	1.2	34	5.57	1.19	32
22. Visits by triage category***	5.39	1.67	27	6.04>P, Ph	1.07	22	6.41> all	0.92	2	5.69	1.44	46	5.53	1.33	36
23. Total cost of ED care***	5.1	1.41	47	5.48>Ph	1.15	64	5.92>P, N.H	1.21	15	5.4	1.64	69	5.06	1.39	70
24. Staff satisfaction***	5.99	0.9	3	6.55>all	0.76	2	6.14	0.84	6	5.96	1.3	22	6.08	1	7
25. Total worked nursing hours***	5.29	1.42	35	6.17>P, M, H, Ph	1.01	13	5.91>P, H	1.15	16	5.44	1.66	65	5.58	1.29	30
26. Nursing turnover*	5.66	1.18	12	5.98>P, Ph	1.26	25	5.97>Ph	1.05	12	5.86	1.37	29	5.65	1.28	24
27. Recruitment/retention activities**	5.76	0.96	6	6.15>P, H, Ph	1	15	5.81	1.23	26	5.71	1.45	44	5.58	1.33	29
28. Physician workload	5.87	0.9	4	5.91	1.14	35	5.91	0.99	17	5.69	1.47	47	5.88	1.1	12
29. Follow-up for x-ray discrepancies	5.67	0.12	11	5.56	1.18	59	5.66	1.33	34	5.84	1.2	32	5.63	0.1	25
30. Physician turnover	5.74	1.11	7	5.68	1.29	48	5.87	1.11	19	5.8	1.34	35	5.73	1.29	21
31. Opportunities for staff training/certification***	5.73	1.02	8	6.43> all	0.89	4	5.85	1.18	22	5.96	1.33	23	5.84	1.26	14
32. Treatment information is provided to family MD***	5.6	1.26	16	5.63	1.2	50	5.58	1.33	37	6.11>all	1.12	11	5.3	1.42	51
33. Access to primary care in the community***	6.11>Ph	1.03	2	5.87	1	38	5.69	1.28	33	6.35>N, M, Ph	0.87	5	5.57	1.38	31
34. ED and community staff examine scope of care***	4.7	1.54	75	5.4>P	1.34	71	5.05	1.38	74	6.39>all	0.87	4	5.17	1.38	60
35. Community participates in ED planning/evaluation***	4.37	0.14	84	5.15	1.35	81	4.82	.11	83	6.15>all	0.07	9	4.6	.1	89
36. Return visits linked to breakdown of in-home care***	4.73	1.77	71	5.14	1.4	82	5.05	1.51	75	6.19>all	1.06	8	4.74	1.65	83
37. Availability/use of community staff***	4.96	1.3	60	5.61>P, Ph	1.16	51	5.3>Ph	1.28	62	6.29>all	0.88	6	4.57	1.47	90
38. Appropriate patients are referred to community staff***	4.93	1.3	61	5.43>P, Ph	1.23	70	5.26>Ph	1.26	63	6.46>all	0.67	1	4.74	1.5	82
39. Return visits that result in hospitalization***	5.14	1.21	43	5.58>P	1.16	56	5.51	1.27	47	6.07>all	1.04	13	5.4	1.36	44

^*p <.05;

^**p <.01;

^***p <.001;

Post-hoc analysis are summarized using a greater than (>) sign to denote the significant group differences.