Table 2.

Service Experience, Satisfaction, and Plan Switching: All Survey Respondents

	CDHP	Other Health Plans
Services
Called customer service=1, else 0	63%	48%*
If yes, then problem getting answer=1, else 0	36%	33%*
Health plan paperwork experience=1, else 0	52%	43%*
If yes, then problem with paperwork=1, else 0	50%	43%*
Overall Satisfaction with Health Plan	7.46	7.55*
(Scale: 0=worst to 10=best)
Switched Health Plan after Year 1 (e.g., CDHP to HMO)**	8%	5%*

Notes:

All results are regression adjusted means by health plan choice.

Regression covariates include: age, gender, chronic illness, contract type, income, job type, prior health plan.

^*Statistically significant difference at the .01 level (t-test) between regression adjusted mean values.

^**Subset of respondents; omits respondents who changed jobs or failed to elect health insurance for 2003.