Table 2.

Summary of Satisfaction Measures

Measure	1996/1997	1998/1999	p-Value
Overall satisfaction with health care received
N	1,196	1,339	.077
% very satisfied	54	58
% somewhat satisfied	32	30
% neither satisfied nor dissatisfied	1	1
% somewhat dissatisfied	6	6
% very dissatisfied	7	6
Satisfaction with choice of physician
N	1,202	1,369	.125
% very satisfied	68	71
% somewhat satisfied	21	21
% neither satisfied nor dissatisfied	1	1
% somewhat dissatisfied	5	4
% very dissatisfied	4	3
Thoroughness/carefulness of exam and treatment at last doctor visit
N	977	1,082	.193
% excellent	37	40
% very good	30	31
% good	21	20
% fair	9	8
% poor	3	2
How well the doctor listened at last visit
N	972	1,078	.185
% excellent	40	42
% very good	28	30
% good	20	19
% fair	8	6
% poor	4	3
How clearly the doctor explained things in an understandable way at last visit
N	975	1,080	.164
% excellent	43	44
% very good	27	28
% good	19	19
% fair	7	6
% poor	4	3

Note: p-values from χ² tests of the hypothesis that the 1996/1997 distribution is equal to the 1998/1999 distribution.