Table 2.
Item and Composite Characteristics for English and Spanish H-CAHPS
| Mean (Standard Deviation) | Ceiling Effects—Proportion at the Highest Response Category (%) | |||||
|---|---|---|---|---|---|---|
| Composite/Items | t-Statistic (p) | English | Spanish | χ2 (p) | English | Spanish |
| Nurse communications | −0.52 (.60) | 3.52 (0.63) | 3.53 (0.56) | |||
| Nurse respect (Q4) | 1.54 (.12) | 3.63 (0.63) | 3.59 (0.65) | 3.35 (.07) | 70.70 | 67.18 |
| Nurse listen (Q5) | −4.36 (<.01) | 3.46 (0.73) | 3.58 (0.65) | 14.31 (<.01) | 58.82 | 66.67 |
| Nurse explain (Q6) | 1.14 (.25) | 3.48 (0.76) | 3.44 (0.75) | 2.84 (.09) | 61.76 | 58.30 |
| Doctor communications | −0.23 (.82) | 3.59 (0.62) | 3.60 (0.54) | |||
| Doctor respect (Q11) | 0.56 (.58) | 3.68 (0.61) | 3.67 (0.59) | 3.24 (.07) | 75.06 | 71.77 |
| Doctor listen (Q12) | −1.59 (.11) | 3.55 (0.72) | 3.59 (0.64) | 0.00 (.98) | 66.49 | 66.44 |
| Doctor explain (Q13) | 0.60 (.55) | 3.55 (0.72) | 3.53 (0.68) | 3.80 (.05) | 66.26 | 62.37 |
| Communication about meds | −1.83 (.07) | 3.20 (0.90) | 3.32 (0.89) | |||
| Allergies to Rx (Q40) | −0.05 (.96) | 3.54 (0.86) | 3.54 (0.87) | 0.01 (.91) | 73.17 | 72.78 |
| Rx side effects (Q41) | −2.54 (.01) | 2.86 (1.17) | 3.09 (1.12) | 5.54 (.02) | 41.74 | 50.57 |
| Nursing services | −3.42 (<.01) | 3.22 (0.80) | 3.34 (0.74) | |||
| Call button response (Q9) | −3.95 (<0.01) | 3.16 (0.85) | 3.31 (0.79) | 9.78 (<.01) | 40.92 | 48.65 |
| How often bathroom (Q22) | −1.24 (.22) | 3.29 (0.87) | 3.35 (0.79) | 0.00 (.98) | 52.18 | 52.28 |
| Discharge information | −1.71 (.08) | 1.82 (0.34) | 1.84 (0.30) | |||
| Help after discharge (Q48) | −1.62 (.11) | 1.83 (0.38) | 1.79 (0.41) | 2.98 (.08) | 82.67 | 79.27 |
| Symptoms in writing (Q49) | 2.81 (.01) | 1.82 (0.38) | 1.87 (0.34) | 6.44 (.01) | 82.39 | 86.54 |
| Pain control | −1.43 (.15) | 3.46 (0.70) | 3.50 (0.59) | |||
| Pain controlled (Q32) | −1.57 (.12) | 3.39 (0.76) | 3.44 (0.67) | 0.06 (.81) | 53.78 | 54.36 |
| MD pain help (Q33) | −0.82 (.41) | 3.53 (0.74) | 3.56 (0.64) | 1.35 (.25) | 65.52 | 62.84 |
| Physical environment | −7.93 (<.01) | 3.35 (0.68) | 3.55 (0.59) | |||
| Room clean (Q17) | −3.62 (<.01) | 3.49 (0.77) | 3.60 (0.70) | 9.44 (<.01) | 63.42 | 69.67 |
| Room quiet (Q18) | −8.96 (<.01) | 3.21 (0.87) | 3.50 (0.76) | 75.71 (<.01) | 45.52 | 63.84 |
| Global nurses rating | −8.61 (<.01) | 8.35 (2.03) | 8.97 (1.70) | 63.56 (<.01) | 37.39 | 53.71 |
| Global doctors rating | −8.57 (<.01) | 8.67 (1.92) | 9.19 (1.43) | 40.70 (<.01) | 47.33 | 60.76 |
| Global hospital rating | −10.99 (<.01) | 8.36 (2.01) | 9.07 (1.51) | 72.97 (<.01) | 35.30 | 52.60 |
| Recommend hospital | −3.07 (<.01) | 3.52 (0.75) | 3.60 (0.67) | 7.62 (.05) | 63.67 | 68.35 |
Note: Composites, composite items, and the recommend hospital item are on a 1–4 scale; rating items are on a 0–10 scale.
H-CAHPS, Hospital Survey-Consumer Assessments of Healthcare Providers and Systems; Rx, prescription medicines.