Table 1.
Descriptive Characteristics of Instruments Collecting Patient Perceptions of Hospital Care
| Author(s) | Name of Instrument | Origins or Modification of Instrument | Setting | Respondent | Number of Respondents in Study |
|---|---|---|---|---|---|
| Stamps and Lapriore (1987) | None | Small community hospital (72 beds) | Patient | 130 | |
| Abramowitz, Cote, and Berry (1987) | None | Teaching hospital with 900 beds | Patient | 841 | |
| Barkley and Furse (1996) | NCG patient viewpoint survey | 76 medium to large, nonprofit, community and teaching hospitals | Patient | 19,556 | |
| Brédart et al. (1999) | Comprehensive assessment of satisfaction with care | Oncology institute in Italy | Patient | 290 | |
| Bruster et al. (1994) | Patient's charter | 36 hospitals in England | Patients | 5,150 | |
| Burroughs et al. (1999) | None | One health system | Patient | 7,083 | |
| Burstin et al. (1999) | None | Five urban teaching hospital emergency departments | Patient | 3,719 | |
| Camilleri and Callaghan (1998) | None | Questionnaire design was based on SERVQUAL | Private and public hospitals in Malta | Patient | N/G |
| Candlish et al. (1998) | Patient needs questionnaire | Two hospitals in Australia | Patient | 148 | |
| Carman (2000) | None | Dimensions reliable in previous studies | One hospital | Patient | 298 |
| Charles et al. (1994) | None | Adapted from Cleary et al. (1991) | 57 public acute care hospitals (Canada) | Patient | 4,599 |
| Cleary et al. (1989) | None | Brigham and Women's Hospital | Patient | 598 | |
| Conover et al. (1999) | None | Medical Outcomes Study questions | 13 hospitals in Tennessee and 10 hospitals in North Carolina | Patient | 1,691 |
| Covinsky et al. (1998) | None | Adapted from Ware and Hays (1988) | University Hospitals of Cleveland | Patient | 445 |
| Coyle and Williams (2001) | None | Major teaching hospital in Scotland | Patient | 97 | |
| Deeks and Byatt (2000) | None | Teaching hospital (U.K.) | Patient | 152 | |
| Dozier et al. (2001) | Patient perception of hospital experience with nursing | Ten hospitals | Patient | 1,148 | |
| Duff, Lamping, and Ahmed (2001) | Bangladeshi women's experience of maternity services | Four hospitals in London (U.K.) | Patient | 136 | |
| Eisen et al. (2002) | Perceptions of care (PoC) survey | 14 inpatient behavioral health and substance abuse programs | Patient | 6,972 | |
| Gasquet, Falissard, and Ravaud (2001) | None | Public teaching, short-stay, hospital for adults (Paris, France) | Patient | 482 | |
| Goupy et al. (1991) | None | Eight hospitals in France | Patient | 7,066 | |
| Grimmer and Moss (2001) | Prescriptions, ready to re-enter community, education placement, assurance of safety, realistic expectations, empowerment, directed to appropriate services (prepared) | One large tertiary public hospital in Adelaide (Australia) | Patient, caregiver | 500 (patient), 431 (caregiver) | |
| Gustafson et al. (2001) | None | Three community hospitals | Patient | 91 | |
| Guzman et al. (1988) | The patient satisfaction questionnaire | One 150 bed, not-for-profit, community and teaching hospital | Patient (or representative) | 2,156 | |
| Harding et al. (1994) | None | One hospital | Patient | 200 | |
| Hargraves et al. (2001) | None | Adapted from Cleary et al. (1991) | 22 regional hospitals and 51 in a health system in one state | Patients | 12,726 (regional), 12,680 (state) |
| Hays et al. (1994) | Short-form physician judgment system questionnaire | 44 hospitals owned by the Hospital Corporation of America | Physician | 3,435 | |
| Hays et al. (1994) | Short-form employee system questionnaire | 44 hospitals owned by the Hospital Corporation of America | Employees | 17,315 | |
| Hiidenhovi, Nojonen, and Laippala (2002) | None | One hospital in Finland | Patients | 7,679 | |
| Hoff et al. (1999) | None | Picker Institute questions | VA medical centers | Patients | 38,789 |
| Horne et al. (2001) | Satisfaction with information about medicines scale | Hospitals in London and Brighton (U.K.) | Patient | ||
| Howard et al. (2001) | Kentucky consumer satisfaction instrument | Public psychiatric hospital | Patient | 189 | |
| Jamison et al. (1997) | Patient discharge questionnaire | University-based tertiary hospital | Patient | 119 | |
| John (1992) | None | Three hospitals | Patient | 353 | |
| Ketefian et al. (1997) | None | One medical center | Patient | 619 | |
| Lanford et al. (2001) | Picker Institute Pediatric Inpatient survey | 20 hospitals | Family | 4,872 (year 1), 4,518 (year 2) | |
| Larsson (1999) | Quality of care from the patient's perspective | Three county Swedish hospitals | Patient | 1,056 | |
| Larsson, Larsson, and Munck (1998) | Quality of care from the patient's perspective | Swedish hospital | Patient | 611 | |
| Marino, Marino, and Hayes (2000) | None | One hospital | Family | 3,676 | |
| McNeill et al. (2001) | American pain society patient outcome questionnaire | One 400 bed regional hospital | Patient | 104 | |
| Meterko, Nelson, and Rubin (1990) | Patient judgments of hospital quality (PJHQ) questionnaire | Ten hospitals | Patient | 1,367 | |
| Mokhtar et al. (1991) | None | One general hospital in Kuwait | Patient | 493 | |
| Oz et al. (2001) | None | 11 hospitals within 60 miles of NYC | Patient | 261 | |
| Rogers and Smith (1999) | Picker-commonwealth survey of patient-centered care | 50 hospitals in Massachusetts | Patient | 12,680 | |
| Rosenheck, Wilson, and Meterko (1997) | None | Derived from Picker Institute | 135 Veterans Administration medical centers | Patient | 4,968 |
| Shannon, Mitchell, and Cain (2002) | Medicus viewpoint | 25 critical care units in 14 hospitals | Patients, nurses, and physicians | 489 (patients), 518 (nurses), 515 (physicians) | |
| Simon et al. (1998) | Picker-commonwealth survey of patient-centered care | Physician–patient communication questions | Brigham and Women's Hospital | Patient | 637 |
| Sower et al. (2001) | Key quality characteristics assessment for hospitals scale | 3 hospitals | Patient | 663 | |
| Stamps and Lapriore (1987) | None | Small community hospital (72 beds) | Patient | 130 | |
| Thi et al. (2002) | Patient judgments of hospital quality questionnaire | One hospital in France | Patient | 533 | |
| Weaver et al. (1993) | Physicians' humanistic behaviors questionnaire | One hospital | Patient | 119 | |
| Welton and Parker (1999) | None | One hospital | Patient | 1,008 | |
| Wilson et al. (2002) | None | Adapted questions from Picker survey | N/G | Patient | 1,074 |
| Woodbury, Tracy, and McKnight (1998) | Inpatient perceptions of quality questionnaire | Abridged version of long form used | 23 hospitals | Patient | 3,720 |
| Woodside and Shinn (1988) | None | One hospital | Patient | 70 | |
| Zifko-Baliga and Krampf (1997) | None | Large Midwestern hospital | Patient | 529 |