Stamps and Lapriore (1987) |
None |
|
Small community hospital (72 beds) |
Patient |
130 |
Abramowitz, Cote, and Berry (1987) |
None |
|
Teaching hospital with 900 beds |
Patient |
841 |
Barkley and Furse (1996) |
NCG patient viewpoint survey |
|
76 medium to large, nonprofit, community and teaching hospitals |
Patient |
19,556 |
Brédart et al. (1999) |
Comprehensive assessment of satisfaction with care |
|
Oncology institute in Italy |
Patient |
290 |
Bruster et al. (1994) |
Patient's charter |
|
36 hospitals in England |
Patients |
5,150 |
Burroughs et al. (1999) |
None |
|
One health system |
Patient |
7,083 |
Burstin et al. (1999) |
None |
|
Five urban teaching hospital emergency departments |
Patient |
3,719 |
Camilleri and Callaghan (1998) |
None |
Questionnaire design was based on SERVQUAL |
Private and public hospitals in Malta |
Patient |
N/G |
Candlish et al. (1998) |
Patient needs questionnaire |
|
Two hospitals in Australia |
Patient |
148 |
Carman (2000) |
None |
Dimensions reliable in previous studies |
One hospital |
Patient |
298 |
Charles et al. (1994) |
None |
Adapted from Cleary et al. (1991)
|
57 public acute care hospitals (Canada) |
Patient |
4,599 |
Cleary et al. (1989) |
None |
|
Brigham and Women's Hospital |
Patient |
598 |
Conover et al. (1999) |
None |
Medical Outcomes Study questions |
13 hospitals in Tennessee and 10 hospitals in North Carolina |
Patient |
1,691 |
Covinsky et al. (1998) |
None |
Adapted from Ware and Hays (1988)
|
University Hospitals of Cleveland |
Patient |
445 |
Coyle and Williams (2001) |
None |
|
Major teaching hospital in Scotland |
Patient |
97 |
Deeks and Byatt (2000) |
None |
|
Teaching hospital (U.K.) |
Patient |
152 |
Dozier et al. (2001) |
Patient perception of hospital experience with nursing |
|
Ten hospitals |
Patient |
1,148 |
Duff, Lamping, and Ahmed (2001) |
Bangladeshi women's experience of maternity services |
|
Four hospitals in London (U.K.) |
Patient |
136 |
Eisen et al. (2002) |
Perceptions of care (PoC) survey |
|
14 inpatient behavioral health and substance abuse programs |
Patient |
6,972 |
Gasquet, Falissard, and Ravaud (2001) |
None |
|
Public teaching, short-stay, hospital for adults (Paris, France) |
Patient |
482 |
Goupy et al. (1991) |
None |
|
Eight hospitals in France |
Patient |
7,066 |
Grimmer and Moss (2001) |
Prescriptions, ready to re-enter community, education placement, assurance of safety, realistic expectations, empowerment, directed to appropriate services (prepared) |
|
One large tertiary public hospital in Adelaide (Australia) |
Patient, caregiver |
500 (patient), 431 (caregiver) |
Gustafson et al. (2001) |
None |
|
Three community hospitals |
Patient |
91 |
Guzman et al. (1988) |
The patient satisfaction questionnaire |
|
One 150 bed, not-for-profit, community and teaching hospital |
Patient (or representative) |
2,156 |
Harding et al. (1994) |
None |
|
One hospital |
Patient |
200 |
Hargraves et al. (2001) |
None |
Adapted from Cleary et al. (1991)
|
22 regional hospitals and 51 in a health system in one state |
Patients |
12,726 (regional), 12,680 (state) |
Hays et al. (1994) |
Short-form physician judgment system questionnaire |
|
44 hospitals owned by the Hospital Corporation of America |
Physician |
3,435 |
Hays et al. (1994) |
Short-form employee system questionnaire |
|
44 hospitals owned by the Hospital Corporation of America |
Employees |
17,315 |
Hiidenhovi, Nojonen, and Laippala (2002) |
None |
|
One hospital in Finland |
Patients |
7,679 |
Hoff et al. (1999) |
None |
Picker Institute questions |
VA medical centers |
Patients |
38,789 |
Horne et al. (2001) |
Satisfaction with information about medicines scale |
|
Hospitals in London and Brighton (U.K.) |
Patient |
|
Howard et al. (2001) |
Kentucky consumer satisfaction instrument |
|
Public psychiatric hospital |
Patient |
189 |
Jamison et al. (1997) |
Patient discharge questionnaire |
|
University-based tertiary hospital |
Patient |
119 |
John (1992) |
None |
|
Three hospitals |
Patient |
353 |
Ketefian et al. (1997) |
None |
|
One medical center |
Patient |
619 |
Lanford et al. (2001) |
Picker Institute Pediatric Inpatient survey |
|
20 hospitals |
Family |
4,872 (year 1), 4,518 (year 2) |
Larsson (1999) |
Quality of care from the patient's perspective |
|
Three county Swedish hospitals |
Patient |
1,056 |
Larsson, Larsson, and Munck (1998) |
Quality of care from the patient's perspective |
|
Swedish hospital |
Patient |
611 |
Marino, Marino, and Hayes (2000) |
None |
|
One hospital |
Family |
3,676 |
McNeill et al. (2001) |
American pain society patient outcome questionnaire |
|
One 400 bed regional hospital |
Patient |
104 |
Meterko, Nelson, and Rubin (1990) |
Patient judgments of hospital quality (PJHQ) questionnaire |
|
Ten hospitals |
Patient |
1,367 |
Mokhtar et al. (1991) |
None |
|
One general hospital in Kuwait |
Patient |
493 |
Oz et al. (2001) |
None |
|
11 hospitals within 60 miles of NYC |
Patient |
261 |
Rogers and Smith (1999) |
Picker-commonwealth survey of patient-centered care |
|
50 hospitals in Massachusetts |
Patient |
12,680 |
Rosenheck, Wilson, and Meterko (1997) |
None |
Derived from Picker Institute |
135 Veterans Administration medical centers |
Patient |
4,968 |
Shannon, Mitchell, and Cain (2002) |
Medicus viewpoint |
|
25 critical care units in 14 hospitals |
Patients, nurses, and physicians |
489 (patients), 518 (nurses), 515 (physicians) |
Simon et al. (1998) |
Picker-commonwealth survey of patient-centered care |
Physician–patient communication questions |
Brigham and Women's Hospital |
Patient |
637 |
Sower et al. (2001) |
Key quality characteristics assessment for hospitals scale |
|
3 hospitals |
Patient |
663 |
Stamps and Lapriore (1987) |
None |
|
Small community hospital (72 beds) |
Patient |
130 |
Thi et al. (2002) |
Patient judgments of hospital quality questionnaire |
|
One hospital in France |
Patient |
533 |
Weaver et al. (1993) |
Physicians' humanistic behaviors questionnaire |
|
One hospital |
Patient |
119 |
Welton and Parker (1999) |
None |
|
One hospital |
Patient |
1,008 |
Wilson et al. (2002) |
None |
Adapted questions from Picker survey |
N/G |
Patient |
1,074 |
Woodbury, Tracy, and McKnight (1998) |
Inpatient perceptions of quality questionnaire |
Abridged version of long form used |
23 hospitals |
Patient |
3,720 |
Woodside and Shinn (1988) |
None |
|
One hospital |
Patient |
70 |
Zifko-Baliga and Krampf (1997) |
None |
|
Large Midwestern hospital |
Patient |
529 |