. 2005 Dec;40(6 Pt 2):2120–2139. doi: 10.1111/j.1475-6773.2005.00479.x

Table 2.

Effect of Telephone (Relative to Mail) Survey Mode on Survey Response

Logistic Regression on Covariates				Propensity Score Blocking

		(a) Only Including Covariates from Administrative Data		(b) Including Questions 25–27 as Additional Covariates		(c) Including All Mail Respondents		(d) Only Including Mail Responses Past 29 Days

#	Question	Odds Ratio	SE	Odds Ratio	SE	Odds Ratio	SE	Odds Ratio	SE
	Dichotomous
12	Bathroom	0.945	0.036	0.921	0.037^*	0.964	0.045	0.957	0.062
18	New rx	0.636	0.037^**	0.634	0.036^**	0.653	0.029^**	0.702	0.050^**
21	Help after discharge	1.056	0.082	1.098	0.095	1.094	0.084	1.155	0.115
22	Writing symptoms	1.029	0.059	1.060	0.064	1.064	0.067	1.086	0.089
	Ordered CAHPSoutcomes
1	Respect	1.326	0.052^**	1.374	0.056^**	1.336	0.063^**	1.435	0.094^**
2	Listen	1.253	0.054^**	1.256	0.060^**	1.271	0.055^**	1.273	0.085^**
3	Explain things	1.177	0.050^**	1.187	0.056^**	1.205	0.056^**	1.262	0.079^**
4	Call help frequency	1.196	0.060^**	1.217	0.067^**	1.206	0.054^**	1.283	0.080^**
6	MD respect	0.962	0.046	0.956	0.046	0.952	0.049	1.035	0.079
7	MD listen	1.106	0.052^*	1.115	0.055^*	1.116	0.053^*	1.153	0.077^*
8	MD explain	1.057	0.057	1.062	0.053	1.076	0.046	1.108	0.068
10	Room clean	1.488	0.074^**	1.496	0.082^**	1.495	0.068^**	1.427	0.091^**
11	Room quiet	1.427	0.090^**	1.414	0.087^**	1.433	0.058^**	1.437	0.087^**
13	How often bathroom	1.216	0.049^**	1.249	0.057^**	1.234	0.051^**	1.261	0.080^**
24	Recommend hospital	1.226	0.055^**	1.257	0.054^**	1.263	0.060^**	1.287	0.089^**
	Ordered patient characteristics
25	Overall health	1.344	0.053^**			1.242	0.051^**	1.251	0.071^**
26	Overall mental health	1.302	0.046^**			1.245	0.052^**	1.205	0.074^**
27	Education level	0.766	0.025^**			0.787	0.031^**	0.751	0.047^**
	Ordered 0–10 Ratings
5	Rate nurses	1.065	0.038	1.060	0.043	1.090	0.042^*	1.162	0.079^*
9	Rate MD	1.025	0.04	1.034	0.043	1.034	0.042	1.124	0.080
23	Rating of hospital	1.094	0.031^**	1.091	0.040^*	1.122	0.042^**	1.210	0.087^**
	Composites (0–100 scale)^†	Coefficient	SE	Coefficient	SE	Coefficient	SE	Coefficient	SE
	Communication with nurse	1.406	0.344^**	1.594	0.368^**	1.594	0.423^**	2.492	0.696^**
	Communication with doctors	−0.803	0.44	−0.680	0.392	−0.835	0.450	−0.157	0.724
	Nursing services	2.517	0.591^**	2.887	0.656^**	2.665	0.546^**	3.909	0.937^**
	Discharge information	−1.194	0.822	−1.617	0.894	−1.588	0.844	−2.302	1.307
	Physical environment	3.977	0.652^**	3.974	0.649^**	4.042	0.467^**	3.920	0.761^**

Significant at p =.05 level

^**

Significant at p =.01 level

^†

Using a linear regression model instead of ordered logistic regression