Table 3.
Self-reported intended adherence to triage recommendations by acuity level and triage modalitya.
| Triage levels | Intended adherence to conversational triage, n (%) | Intended adherence to traditional triage, n (%) | Between-group difference, absolute difference (relative difference)b | P valuec | Cramér V effect size |
| 1. Self-care | 534/625 (85.4) | 325/525 (61.9) | 23.5 (38) | <.001 | 0.267 |
| 2. Consultation | 553/1941 (28.5) | 705/2181 (32.3) | −3.8 (−11.9) | .01 | 0.041 |
| 3. 24-hour consultation | 452/1476 (30.6) | 583/1759 (33.1) | −2.5 (−7.6) | .13 | 0.026 |
| 4. Emergency room | 171/723 (23.7) | 100/949 (10.5) | 13.1 (124.5) | <.001 | 0.174 |
| 5. Emergency ambulance | 39/339 (11.5) | 27/554 (4.9) | 6.6 (136.1) | <.001 | 0.117 |
| Totald | 1749/5104 (34.3) | 1740/5968 (29.2) | 5.1 (17.5) | <.001 | 0.055 |
aCounts are poststratification weighted frequencies rounded to the nearest integer; percentages are weighted proportions of the weighted group totals, which are calibrated to equal the unweighted sample sizes.
bAbsolute differences are expressed in percentage points, while relative differences are expressed in percentages.
cP values were calculated using the Rao-Scott chi-square test and adjusted for multiple comparisons using the Benjamini-Hochberg false discovery rate procedure.
dTotal number of respondents differs because these analyses include only users who completed the voluntary posttriage intent survey. Each respondent is counted only at the acuity level they were assigned, which was unevenly distributed across the 5 levels.