Table 2.

Process Measures

Process Measure	Comparison Variable (Patients with Successful 7-d Follow-up [n, %])	Intervention (Patients with Successful 7-d Follow-up [n, %])	Odds Ratio (95% CI)
Social work outreach calls	Patients called but not reached [23/79, 29.1%]	Patients reached by phone [46/98, 46.9%]	2.15 (1.15, 4.03)
	Patients not called [61/157, 38.9%]	Patients reached by phone [46/98, 46.9%]	1.39 (0.84, 2.32)
Follow-up location	Primary care clinic (baseline period) [9/258, 3.5%]	Primary care clinic (intervention period) [28/334, 8.4%]	2.53 (1.17, 5.46)
	Outside primary care (baseline period) [65/258, 25.2%]	Outside primary care (intervention period) [102/334, 30.5%]	1.31 (0.91, 1.88)

Bolded numbers are statistically significant.