Table 2.

The most and least satisfactory services

The most satisfaction evoking conditions
1. The doctor's effort to make me feel at ease was:
2. The nurse/medical assistant's skill when taking my blood sample, blood pressure, weight, temperature, etc was:
3. The clarity and thoroughness of the nurse/medical assistant's instructions were:
The most distressing or the least satisfying conditions:
1. When I called the office for an appointment, the length of time before the phone was
answered was:
2. The length of time I spent on the phone to set my appointment was:
3. The staff's helpfulness in scheduling my appointment was: