Table 1.
Definitions of Indicators of Primary Care (PC) Accessibility and Interpersonal Relationship Domains
| PC Quality Indicators | Question Items | Codings |
|---|---|---|
| PC accessibility | Appointment time | 5=0 day |
| (Appointment time + Waiting | (Last visit appointment | 4=1–7 days |
| time + Travel time) | time in days) | 3=8–15 days |
| 2=16–30 days | ||
| 1=31+ days | ||
| Waiting time | 5=0–30 minutes | |
| (Last visit waiting time | 4=31–60 minutes | |
| in minutes) | 3=61–120 minutes | |
| 2=121–180 minutes | ||
| 1=181+ minutes | ||
| Travel time (Last visit travel | 5=1–30 minutes | |
| time in minutes) | 4=31–60 minutes | |
| 3=61–120 minutes | ||
| 2=121–180 minutes | ||
| 1=181+ minutes | ||
| PC interpersonal relationship | Thoroughness of care | 5=excellent |
| (Thoroughness of care + | How would you rate the | 4=very good |
| Doctor's listening + Doctor's | thoroughness and carefulness | 3=good |
| explanation + Choice of doctor) | of care you received? | 2=fair |
| 1=poor | ||
| Doctor's listening | 5=excellent | |
| How would you rate how well | 4=very good | |
| your doctor listened to you? | 3=good | |
| 2=fair | ||
| 1=poor | ||
| Doctor's explanation | 5=excellent | |
| How would you rate how well | 4=very good | |
| your doctor explained | 3=good | |
| things to you? | 2=fair | |
| 1=poor | ||
| Choice of doctor | 5=very satisfied | |
| Are you satisfied with choice of primary care doctor? | 4=somewhat satisfied | |
| 3=neither satisfied nor dissatisfied | ||
| 2=somewhat dissatisfied | ||
| 1=very dissatisfied | ||
| PC continuity | Do you usually see the | 1=no |
| same provider? | 5=yes | |
| PC experience=PC accessibility + PC interpersonal relationship + PC continuity |