Table 2.
Principal component analysis to identify components of responsiveness in Taiwan.
| Components of Responsiveness | (Taiwan model) | |||||
| (WHO model) | Respect | Access | Amenities | Confidentiality | Social Support | |
| Eigenvalue | 10.675 | 4.518 | 3.416 | 1.949 | 1.655 | |
| Cronbach's alpha* | 0.891 | 0.811 | 0.856 | 0.876 | 0.788 | |
| Dignity | ||||||
| 1 | Treated with respect | 0.530 | 0.149 | 0.030 | 0.251 | 0.032 |
| 2 | Common human rights | 0.351 | 0.033 | 0.010 | 0.483 | -0.045 |
| 3 | Free to discuss concerns | 0.816 | -0.027 | 0.063 | -0.041 | 0.081 |
| 4 | Encouraged to ask questions | 0.831 | 0.012 | 0.115 | -0.046 | 0.013 |
| 5 | Respect privacy in physical examination | 0.661 | -0.099 | -0.059 | 0.325 | 0.033 |
| 5A | Overall score | 0.465 | 0.132 | 0.122 | 0.445 | -0.128 |
| Autonomy | ||||||
| 6 | Provided with information | 0.830 | -0.016 | -0.094 | 0.046 | 0.021 |
| 7 | Consult on preferences | 0.835 | -0.083 | 0.033 | 0.002 | 0.059 |
| 8 | Patient consent | 0.257 | 0.096 | -0.162 | 0.644 | -0.131 |
| 8A | Overall score | 0.529 | 0.042 | 0.037 | 0.437 | -0.095 |
| Confidentiality | ||||||
| 9 | Protect confidentiality | 0.369 | -0.011 | -0.106 | 0.624 | -0.050 |
| 10 | Confidentiality of patient information | 0.090 | -0.131 | 0.004 | 0.881 | 0.087 |
| 11 | Confidentiality of medical records | -0.077 | -0.093 | 0.059 | 0.816 | 0.158 |
| 11A | Overall score | 0.077 | 0.042 | 0.063 | 0.831 | 0.049 |
| Prompt attention | ||||||
| 12 | Geographic access | -0.065 | 0.739 | -0.106 | -0.093 | -0.037 |
| 13 | Fast access to emergency care | -0.035 | 0.711 | -0.130 | 0.059 | -0.004 |
| 14 | Reasonable waiting time | -0.042 | 0.603 | 0.352 | -0.034 | -0.166 |
| 15 | Reasonable waiting time for non-emergency surgery | -0.091 | 0.756 | -0.016 | 0.032 | 0.087 |
| 15A | Overall score | -0.188 | 0.836 | 0.029 | 0.253 | -0.005 |
| Social support | ||||||
| 16 | Allow visitors | 0.088 | 0.023 | 0.010 | -0.032 | 0.829 |
| 17 | Take care of personal needs | 0.146 | 0.107 | 0.001 | -0.087 | 0.814 |
| 18 | Practice religious acts | -0.095 | -0.062 | 0.036 | 0.151 | 0.735 |
| 18A | Overall score | -0.199 | 0.355 | 0.045 | 0.289 | 0.541 |
| Basic amenities | ||||||
| 19 | Cleanliness of unit | 0.105 | -0.160 | 0.752 | -0.060 | 0.139 |
| 20 | Maintenance of building | -0.115 | -0.167 | 0.801 | 0.132 | 0.081 |
| 21 | Adequacy of furniture | 0.030 | -0.164 | 0.720 | 0.043 | -0.072 |
| 22 | Nutrition and edibility | 0.029 | 0.389 | 0.466 | -0.016 | -0.231 |
| 23 | Clean water | -0.002 | 0.207 | 0.666 | -0.111 | 0.040 |
| 24 | Cleanliness of toilets | 0.069 | -0.093 | 0.794 | -0.099 | 0.095 |
| 25 | Cleanliness of linen | 0.125 | 0.171 | 0.656 | -0.094 | -0.064 |
| 25A | Overall score | -0.114 | 0.079 | 0.811 | 0.219 | -0.018 |
| Choice of providers | ||||||
| 26 | Choice of provider at health care unit | 0.231 | 0.630 | 0.074 | -0.134 | -0.100 |
| 27 | Choice between units | 0.147 | 0.552 | 0.009 | -0.093 | 0.391 |
| 28 | Choose to see specialist | 0.122 | 0.666 | -0.116 | -0.185 | 0.222 |
| 28A | Overall score | 0.072 | 0.783 | 0.015 | 0.080 | 0.122 |
* Correlation of selected items (factor loading>0.4) in each factor