Table 2.
Measure | Description | Number of Scale Items | Cronbach's Alpha | % Missing Responses | Mean or % (std)* |
---|---|---|---|---|---|
Team Behavior | |||||
Team dimension ratings | Higher score indicates more proficient teamwork as defined by the five team dimensions of the Behaviorally Anchored Rating Scales (BARS). | 5 | 0.94 | 0.4% | 45.5 (22.1) |
Subjective workload | Lower score indicates lower level of perceived workload. | 6 | 0.81 | 0.4% | 33.7 (18.5) |
ED Performance | |||||
Observed errors | Higher score indicates more clinical errors defined as the ratio of the number of at least one witnessed error (global, urgent, emergent) to the length of observation time per case. | 1 | na | 0.0% | 11.9% (45.9%) |
Admission evaluation | Higher score indicates better overall ED preparation of patients for admission into a hospital unit. | 1 | na | 6.3% | 80.2 (19.6) |
Attitude and Opinion | |||||
Staff attitudes toward teamwork | Higher score indicates better attitude toward teamwork principles (e.g., assigning roles and responsibilities in clinical situations, communicating with staff both globally and for an individual patient, balancing caseload and cross- monitoring actions of coworkers). | 15 | 0.95 | 2.3% | 76.1 (17.4) |
Staff perceptions of support | Higher score indicates perceived support of senior managers, ED administrative team, and peers with respect to performing teamwork behaviors. | 3 | 0.85 | 1.7% | 78.4 (21.2) |
Patient satisfaction | Higher score indicates more satisfaction with care received in the ED and willingness to recommend the ED to others. | 12 | 0.97 | 8.1% | 91.3 (16.6) |
Measures are for all hospitals and periods combined. Range of values is 0–100.