Table 1.
Satisfaction levels and personal characteristics of users and non-users of CAM in 1993 and 2000
| N | 1993 | 2000 | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Users | Non-users | Users | Non-users | |||||||
| 121 | 1878 | 246 | 2259 | |||||||
| Mean | SD | Mean | SD | t-test | Mean | SD | Mean | SD | t-test | |
| Satisfaction with… | ||||||||||
| Attitude | ||||||||||
| Family physicians | 5.627 | 1.653 | 6.010 | 1.326 | 2.462 | 6.129 | 1.392 | 6.061 | 1.230 | −2.574 |
| Specialists | 5.645 | 1.771 | 5.919 | 1.475 | 1.560 | 5.593 | 1.585 | 5.852 | 1.350 | 8.260 |
| Time devoted | ||||||||||
| Family physicians | 5.392 | 1.858 | 5.879 | 1.458 | 2.814 | 5.975 | 1.494 | 5.879 | 1.400 | −3.197 |
| Specialists | 5.343 | 1.804 | 5.807 | 1.521 | 2.605 | 5.391 | 1.720 | 5.671 | 1.480 | 8.144 |
| Availability | ||||||||||
| Family physicians | 5.033 | 1.940 | 5.574 | 1.659 | 2.980 | 5.411 | 1.698 | 5.444 | 1.605 | 0.973 |
| Specialists | 5.111 | 1.891 | 5.486 | 1.730 | 1.997 | 4.884 | 1.887 | 5.133 | 1.738 | 6.154 |
| Information sharing | ||||||||||
| Family physicians | 5.542 | 1.824 | 6.002 | 1.373 | 2.689 | 5.929 | 1.506 | 5.957 | 1.352 | 0.973 |
| Specialists | 5.421 | 1.812 | 5.923 | 1.461 | 2.803 | 5.612 | 1.549 | 5.734 | 1.459 | 3.565 |
| Quality of care | ||||||||||
| Family physicians | 5.653 | 1.712 | 6.028 | 1.304 | 2.336 | 5.946 | 1.464 | 6.029 | 1.259 | 3.082 |
| Specialists | 5.453 | 1.913 | 5.963 | 1.435 | 2.689 | 5.623 | 1.527 | 5.841 | 1.377 | 6.769 |
| Overall | ||||||||||
| Family physicians | 5.600 | 1.692 | 6.026 | 1.284 | 2.708 | 6.050 | 1.356 | 6.052 | 1.204 | 0.068 |
| Specialists | 5.481 | 1.753 | 5.931 | 1.381 | 2.604 | 5.542 | 1.540 | 5.785 | 1.355 | 7.708 |
| Personal characteristics | Base category in the multivariate analysis | |||||||||
| Sex | Women | |||||||||
| Men | 0.380 | 0.487 | 0.480 | 0.500 | 0.309 | 0.463 | 0.494 | 0.500 | ||
| Age | 58.5 | 9.273 | 58.1 | 9.555 | 55.9 | 8.226 | 57.8 | 9.104 | ||
| Education | Primary school | |||||||||
| High school | 0.605 | 0.491 | 0.520 | 0.500 | 0.509 | 0.501 | 0.520 | 0.500 | ||
| University | 0.211 | 0.409 | 0.220 | 0.415 | 0.409 | 0.493 | 0.293 | 0.455 | ||
| Economic status | Fair, poor | |||||||||
| Good | 0.583 | 0.693 | 0.604 | 0.718 | 0.637 | 0.592 | 0.558 | 0.651 | ||
| Ethnic origin | Israeli born | |||||||||
| Europe–America | 0.482 | 0.502 | 0.449 | 0.497 | 0.413 | 0.493 | 0.327 | 0.469 | ||
| USSR | 0.033 | 0.180 | 0.071 | 0.257 | 0.126 | 0.333 | 0.143 | 0.350 | ||
| Asia–Africa | 0.368 | 0.485 | 0.385 | 0.487 | 0.304 | 0.461 | 0.395 | 0.489 | ||
| Location size | Up to 200K inhabitants | |||||||||
| 200K+ inhabitants | 0.479 | 0.754 | 0.425 | 0.751 | 0.467 | 0.791 | 0.398 | 0.779 | ||
| Sick fund | Clalit | |||||||||
| Maccabi | 0.061 | 0.241 | 0.116 | 0.321 | 0.193 | 0.396 | 0.200 | 0.400 | ||
| Meuhedet | 0.018 | 0.132 | 0.053 | 0.224 | 0.118 | 0.324 | 0.061 | 0.240 | ||
| Leumit | 0.079 | 0.271 | 0.065 | 0.247 | 0.075 | 0.263 | 0.077 | 0.267 | ||
| VAS | 66.8 | 22.2 | 70.9 | 20.2 | 68.8 | 21.2 | 69.4 | 20.8 | ||
Boldface indicates that the difference is significant at 0.05.