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. 2003;2003:405–409.

Table 1.

CIT Questions.

Critical Incident Questions
  1. Think about an incident when you last used your PDA in your professional practice. Describe that what you did and how the PDA was used.

  2. Which application did you use?

  3. What about the application made the task easier/faster or more difficult/slower?

  4. What did you do to improve task performance/solve the problem?

  5. Have you always used the PDA for this task?

  6. Tell me the last time you performed this task without a PDA.

  7. Tell me about an incident where you used your PDA and it did not work well for you.