Table 1.
Characteristics of Patients Who Returned the Seattle Outpatient Satisfaction Questionnaire
| Returned SOSQ | Did Not Return SOSQ | ||
|---|---|---|---|
| Characteristic | N=21,689 | N=13,694 | P Value |
| Mean age, y (SD) | 64.0 (11.8) | 60.0 (13.4) | <.001 |
| Male, % | 96.4 | 95.9 | .018 |
| Married, % | 59.9 | 51.9 | <.001 |
| White,*% | 81.0 | 69.7 | <.001 |
| Employment | |||
| Not working | 77.1 | 71.9 | <.001 |
| Full-time | 13.2 | 18.1 | |
| Part-time | 9.8 | 10.1 | |
| Income, $ | |||
| <10,000 | 25.7 | 32.3 | <.001 |
| 10,000–20,000 | 37.2 | 33.0 | |
| >20,000 | 37.2 | 34.7 | |
| Education | |||
| <High school | 27.2 | 26.2 | .004 |
| High school/some college | 56.5 | 58.3 | |
| College/graduate school | 16.3 | 15.5 | |
| Followed in GIMC >5 years | 53.8 | 51.4 | <.001 |
| Care outside the VA | 38.4 | 36.5 | .001 |
| How often sees same provider | |||
| Always | 39.1 | 33.5 | <.001 |
| Most of the time | 38.9 | 38.9 | |
| Sometimes | 14.6 | 17.5 | |
| Rarely or never | 7.3 | 10.1 | |
*
Race missing 6%.
SOSQ, Seattle Outpatient Satisfaction Questionnaire; SD, standard deviation; GIMC, general internal medicine clinic; VA, Veterans Affairs.