“My experience [in SARS II] has changed, [having switched hospital site] has actually been quite frustrating, in the general sense of lack of communication … the program did not even bother to e-mail or contact or let people know somehow [about a major breach in infection control at the hospital] … instead we find out from the media.”

“There is clearly a lack of information, at least from the resident's point of view at the hospital that I'm currently at [compared to site B] … [precautions] changed overnight, but no one informed us. There was no clear message that was sent out that this had happened and I had only heard it once through gossip from the nurses and from watching the news at 11:00 pm.”