Table 3.
Factors Associated with Mean Patient Satisfaction Using the 9-Item Scale and the 4-Item Physician-specific Scale
| Variable | Column 1 9-Item Scale | Column 2 4-Item Scale |
|---|---|---|
| D: nonwhite race/ethnicity | −.046 (−.05) P = .17 | −.12 (−.10) P = .01 |
| Age | .003 (.15) P < .001 | .003 (.11) P < .01 |
| D: high school education or less | −.091 (−.08) P = .046 | −.15 (−.09) P = .03 |
| D: postgraduate education | −.10 (−.13) P = .001 | −.04 (−.03) P = .44 |
| Visits per year to physician | .005 (.13) P = .001 | .005 (.09) P = .03 |
| Percent of visits with primary care physician | .08 (.08) P = .04 | .10 (.07) P = .10 |
| Mean satisfaction: nursing staff | .17 (.32) P < .001 | .26 (.34) P < .001 |
| Mean satisfaction: nonnursing staff | .14 (.30) P < .001 | .13 (.20) P < .001 |
| D: visit at a small practice group | .11 (.15) P < .001 | .0001 (.00) P = .99 |
| Constant | 1.73 | 2.79 |
| Adjusted r square for model | .36 | .25 |
| F value for model (P) | 35.9 (P < .001) | 26.3 (P < .001) |
Results of ordinary least squares regression analysis N = 480. Shows b (β), P = (D = dummy variable).