Table 3.

Item-level Analysis for Primary Care Scales

	Actual Change	Effect Size
Quality of physician-patient interaction
Communication	−3.0	−0.19‡
Thoroughness of doctor's questions about your symptoms and how you are feeling	−3.0	−0.16‡
Doctor's explanations of your health problems or treatments	−3.1	−0.16‡
How often do you leave your doctor's office with unanswered questions	−2.9	−0.16‡
Interpersonal treatment	−2.3	−0.12‡
Doctor's caring and concern for you	−2.5	−0.12‡
Amount of time doctor spends with you	−2.2	−0.11‡
Thoroughness of physical exam	−2.6	−0.13‡
Trust	0.7	0.05
I completely trust my doctor's judgments about my medical care	0.5	0.03
My doctor cares more about holding costs down than about doing what is needed for my health	0.7	0.02
If a mistake was made in my treatment, my doctor would try to hide it from me	1.5	0.07*
All things considered, how much do you trust your doctor	−0.9	−0.06*
MD knowledge of patient	2.5	0.12‡
Doctor's knowledge of entire medical history	1.6	0.08‡
Doctor's knowledge about what worries you the most about your health	3.1	0.13‡
Doctor's knowledge about you as a person (your values and beliefs)	3.4	0.13‡
Structural/organizational features of care
Financial access	−3.1	−0.15‡
Amount of money you pay for doctor's visits	−0.3	−0.01
Amount of money you pay for medication and other prescribed treatments	−4.9	−0.20‡
Organizational access	1.1	0.06*
How quickly you can see doctor when you are sick and call for an appointment	1.6	0.08†
How many minutes you wait to see the doctor once you arrive for your appointment	3.3	0.16‡
Ability to speak to your doctor by phone when you have a question/need medical advice	−1.9	−0.08†
Visit-based continuity
See your regular doctor when you are sick	−4.4	−0.26‡
Integration	−1.2	−0.06*
Help regular doctor gave you in understanding what specialists or other doctors said about you	−0.7	−0.03
Quality of specialists or other doctors that your regular doctor sent you to	−1.5	−0.08*

^*P ≤ .05;

^†P ≤ .01;

^‡P ≤ .001.