Table 6.

High Patient Satisfaction and Expectation Fulfillment for New Medications, Referrals, and Tests

	High Satisfaction by Patient Satisfaction Questionnaire				High Satisfaction by Visit-specific Questionnaire
	Met Expectation	Unmet Expectation	P Value*	95% CI Percent Difference	Met Expectation	Unmet Expectation	P Value*	95% CI Percent Difference
New medication, %	65.5	29.2	.003	36.3(14.2 to 58.4)	58.2	50.0	.501	8.2 (−15.7 to 32.1)
Referrals, %	55.6	55.9	.978	−0.3 (−23.6 to 23.0)	50.0	55.9	.622	−5.9 (−29.2 to 17.5)
Tests, %	55.7	68.2	.309	−12.4 (−35.6 to 10.7)	60.7	45.5	.217	15.2 (−9.0 to 39.4)
Overall, %	61.4	53.5	.342	7.9 (−8.4 to 24.2)	54.3	49.3	.553	5.0 (−11.5 to 21.5)

^*P values calculated from Pearson χ² test.

CI, confidence interval.