Table 6.
High Satisfaction by Patient Satisfaction Questionnaire | High Satisfaction by Visit-specific Questionnaire | |||||||
---|---|---|---|---|---|---|---|---|
Met Expectation | Unmet Expectation | P Value* | 95% CI Percent Difference | Met Expectation | Unmet Expectation | P Value* | 95% CI Percent Difference | |
New medication, % | 65.5 | 29.2 | .003 | 36.3(14.2 to 58.4) | 58.2 | 50.0 | .501 | 8.2 (−15.7 to 32.1) |
Referrals, % | 55.6 | 55.9 | .978 | −0.3 (−23.6 to 23.0) | 50.0 | 55.9 | .622 | −5.9 (−29.2 to 17.5) |
Tests, % | 55.7 | 68.2 | .309 | −12.4 (−35.6 to 10.7) | 60.7 | 45.5 | .217 | 15.2 (−9.0 to 39.4) |
Overall, % | 61.4 | 53.5 | .342 | 7.9 (−8.4 to 24.2) | 54.3 | 49.3 | .553 | 5.0 (−11.5 to 21.5) |
P values calculated from Pearson χ2 test.
CI, confidence interval.