Table 1.
Content of the 6 Satisfaction Measures
| Scale | Items | Content |
|---|---|---|
| Physician care | 6 | Physician attention, availability, concern and caring, skill, communication, teamwork |
| Nursing care | 5 | Nursing skill, attention, speed of response, concern and caring, communication |
| Information provided | 3 | Ease of obtaining, clarity of instructions, informing family and friends |
| Discharge instructions | 3 | Discharge efficiency, discharge instructions, attention to postdischarge needs |
| Coordination of care | 4 | Consideration of needs, teamwork of all hospital staff, helpfulness of staff, sensivity |
| Overall quality | 1 | Overall quality of care received during the hospitalization |