Table 3.

Differences in Patient Satisfaction Scores According to Age for the 6 Satisfaction Measures

	Age Category (Y)†
Satisfaction Measure*	18–35	36–50	51–65	66–80	>80
Physician care	70.3 ± 25.9	74.9 ± 24.5	77.0 ± 22.7	75.5 ± 22.6	71.3 ± 23.1
Coordination of care	70.0 ± 26.4	72.5 ± 26.1	74.3 ± 24.1	73.8 ± 23.3	69.7 ± 23.6
Nursing care	68.1 ± 25.5	71.3 ± 25.6	73.4 ± 23.5	72.8 ± 22.7	68.8 ± 22.8
Discharge instructions	66.4 ± 24.7	69.2 ± 24.0	71.1 ± 22.8	70.8 ± 22.3	68.1 ± 22.3
Information provided	66.8 ± 26.7	69.6 ± 26.0	71.3 ± 24.4	70.0 ± 24.3	64.9 ± 25.0
Overall quality‡,§	65.9	70.2	71.3	69.3	63.5

^*Differences between age categories were significant, P < .001, ANOVA. In addition, for each of the scales, mean scores increased (P < .001) between patients 18–35 and 51–65 years, and then decreased (P < .001) between patients 51–65 and >80 years, Scheffe's procedure.

^†Mean score ±SD.

^‡Percent of patients with rating of “excellent” or “very good.”

^§Differences between age categories were significant, P < .001. χ² test. In addition, the proportion of patients with excellent rating increased (P < .001) between patients 18–35 and 51–65 years, and then decreased (P < .001) between patients 51–65 and >80 years. χ² test for linear trend.