Table 2.
Excellent Satisfaction on Items in the PCSSW
| Domain | Women's Clinic, % (N = 599) | Traditional Clinic, % (N = 372) | P Value |
|---|---|---|---|
| Getting care | |||
| Courtesy of the receptionist or office staff | 34.9 | 29.8 | .113 |
| Chance to see female provider if I prefer | 43.7 | 28.9 | <.001 |
| Flexibility in scheduling appointment | 34.3 | 25.8 | .008 |
| Informed about waiting time | 16.0 | 13.3 | .291 |
| Privacy and comfort | |||
| Privacy with receptionist | 15.8 | 12.0 | .123 |
| Comfort in waiting room | 20.1 | 19.2 | .733 |
| Chance to talk with my clothes on | 38.3 | 27.5 | .001 |
| Comfort during a gynecological exam | 50.1 | 32.6 | <.001 |
| Communication | |||
| Amount of time to talk | 38.6 | 26.9 | <.001 |
| Interest in mental health | 40.9 | 26.1 | <.001 |
| Ability to increase comfort with my concerns | 39.5 | 27.3 | <.001 |
| Chance to ask all my questions | 40.9 | 28.3 | <.001 |
| Use language I understand | 46.8 | 38.2 | .012 |
| Answer questions in a sensitive manner | 43.0 | 33.4 | .005 |
| Discuss nontraditional therapies | 32.6 | 22.6 | .035 |
| Comfort discussing sexual problems | 36.7 | 25.6 | .022 |
| Explanation of tests | 36.8 | 24.9 | <.001 |
| Overall confidence | 37.1 | 29.3 | .018 |
| Complete care | |||
| Knowledge of my medical history | 31.5 | 25.4 | .055 |
| All tests at 1 visit | 22.6 | 18.4 | .155 |
| Information on healthy living | 27.1 | 18.7 | .007 |
| Care fits my age | 34.5 | 20.6 | <.001 |
| Knowledge of women's health | 43.7 | 31.2 | <.001 |
| Explains different options | 31.9 | 25.7 | .068 |
| Focus on disease prevention | 35.3 | 28.1 | .043 |
| Follow-up care | |||
| Instructions on test results | 25.7 | 21.9 | .228 |
| Information on next appointment needed | 38.2 | 28.0 | .002 |
| Information/resources on women's health | 23.9 | 17.9 | .090 |
PCSSW, Primary Care Satisfaction Survey for Women.