Skip to main content
. 2003 Sep;18(9):736–744. doi: 10.1046/j.1525-1497.2003.20756.x

Table 2.

E-mail, Phone and Visit No-show Rates by Group

Study Control
Time Period* E-mail Phone No-shows§ E-mail Phone No-shows
1 9.0 59.2 10.2 6.4 60.1 10.2
2 23.7 61.2 11.4 7.4 55.2 10.0
3 49.8 67.0 12.4 9.0 55.5 12.0
4 29.0 70.5 11.6 8.0 58.9 9.7
5 27.0 75.2 12.2 10.4 70.0 11.5
*

Time period represents 2-week data collection periods every 2 months during the course of the study.

Weekly patient e-mails per 100 average weekly scheduled visits.

Weekly phone calls per 100 average weekly scheduled visits.

§

No-shows per 100 average scheduled visits.