Table 2.

E-mail, Phone and Visit No-show Rates by Group

	Study			Control
Time Period*	E-mail†	Phone‡	No-shows§	E-mail	Phone	No-shows
1	9.0	59.2	10.2	6.4	60.1	10.2
2	23.7	61.2	11.4	7.4	55.2	10.0
3	49.8	67.0	12.4	9.0	55.5	12.0
4	29.0	70.5	11.6	8.0	58.9	9.7
5	27.0	75.2	12.2	10.4	70.0	11.5

^*Time period represents 2-week data collection periods every 2 months during the course of the study.

^†Weekly patient e-mails per 100 average weekly scheduled visits.

^‡Weekly phone calls per 100 average weekly scheduled visits.

^§No-shows per 100 average scheduled visits.