Table 2.
E-mail, Phone and Visit No-show Rates by Group
Study | Control | |||||
---|---|---|---|---|---|---|
Time Period* | E-mail† | Phone‡ | No-shows§ | Phone | No-shows | |
1 | 9.0 | 59.2 | 10.2 | 6.4 | 60.1 | 10.2 |
2 | 23.7 | 61.2 | 11.4 | 7.4 | 55.2 | 10.0 |
3 | 49.8 | 67.0 | 12.4 | 9.0 | 55.5 | 12.0 |
4 | 29.0 | 70.5 | 11.6 | 8.0 | 58.9 | 9.7 |
5 | 27.0 | 75.2 | 12.2 | 10.4 | 70.0 | 11.5 |
Time period represents 2-week data collection periods every 2 months during the course of the study.
Weekly patient e-mails per 100 average weekly scheduled visits.
Weekly phone calls per 100 average weekly scheduled visits.
No-shows per 100 average scheduled visits.