Office Visit and Physician-specific Questions Asked of Both Study Groups (Phase I)

How do you rate….?

(5-point ordinal scale where 1 = excellent, 2 = very good, 3 = good, 4 = fair, 5 = poor)

…your office visit overall?

…how clear and understandable the information was about your medical problems?

…amount of time spent with you during the office visit?

…the thoroughness of your office visit?

…how much you were involved in decisions about your health care?

…the convenience of the appointment time you received?

…the amount of time it took you to register downstairs?

…the amount of time from when you first registered to the time the nurse saw you?

…the amount of time you spent in the examining room waiting for the doctor?

…how comfortable you were with your doctor?

…how courteous your doctor was to you during the office visit?

…your doctor's knowledge about your medical problems?

…doctor's concern about your feelings and needs?

…your doctor overall?