Table 1.

Domains of Patient Satisfaction^*

Overall satisfaction (missing = 2)

Overall, how satisfied are you with your health care provider?† (missing = 32)

How satisfied are you with the overall quality of the practice?† (missing = 119)

Would you recommend this practice to your family or friends?‡ (missing = 68)

Do you plan to come back to this practice?‡

Satisfaction with most recent physician visit (missing = 4)

How would you rate the visit overall?§ (missing = 12)

How would you rate the technical skills (throughness, carefulness, competence) of your physician during your most recent visit?§ (missing = 41)

How would you rate the personal manner (courtesy, respect, sensitivity, kindness) of your physician during your most recent visit?§ (missing = 9)

How would you rate the explanation of what was done to you during your most recent visit?§ (missing = 78)

How much time was spent with your physician during your most recent visit? (missing = 25)

^*The number of participants (from the overall sample of 2,620) who did not respond to each question, combined with the number of participants with a domain that could not be calculated because of missing data, is shown in parentheses.

^†Response categories: very satisfied, satisfied, not sure, dissatisfied, very dissatisfied.

^‡Response categories: yes, no.

^§Response categories: excellent, very good, good, fair, poor.